Tom Pike Email & Phone Number

Middleton, Ma

Beverly, Ma.

 Responsible for the daily execution and outputs of all pre/post sales trading activities Maintained 99.5% + inbound and outbound order accuracy on $25M in invoiced shipments Maintained 99.5% + inventory accuracy Consistently met and exceeded all company quality objectives Participated in annual corporate planning process Developed company-wide export compliance program ensuring zero export violations Worked with third party logistics providers (3PLP’s) in executing foreign to foreign drop shipments Responsible for company wide cargo insurance policy and risk Senior level QMS representative for ISO, Aerospace and IDEA quality standards and certification Traveled both domestically and abroad in support of customer requirements and business development

Beverly, Ma

 Assessed and reorganized entire warehouse, quality assurance and order processing operations Increased customer order and inventory accuracy from 70% to 99+ % Achieved ISO, and ESD certification Developed process flow charts in order to increase efficiency and reduce paperwork Hired, trained, developed and coached a staff of twenty associates in support of rapid growth Developed a digital imaging process and library for quality assurance purposes Introduced and implemented export and import compliance protocols to the organization

Peabody, Ma.

 Traveled abroad in support of the deployment of several international offices and distribution hubs Assessed and determined best fit international 3rd party logistics providers and locations Interviewed security providers and set up global security for 3PLP distribution hubs Developed SOP’s and best practices for 3PLP’s  Trained 3PLP staff ensuring best practices for inspection, quality assurance and customer satisfaction Integrated 3PLP services with world headquarters processes

Peabody, Ma

 Developed and managed facility and security of new 200K square foot facility employing over 250 employees On call 24/7/365 for any facilities and security issues Responsible for managing the total customer order fulfillment cycle Managed receiving, QA, storage, distribution, sales administration and logistics for $1B in invoiced shipments Maintained 99+% customer order accuracy Assessed and developed job descriptions for all direct and indirect reports Managed six direct and 40 indirect reports Responsible for staff performance and development  Participated in annual corporate planning strategy  Nominated for company award in my name “Pike Award” in recognition for work ethic, attitude and consistent high achiever

Peabody, Ma

 Organized inbound and outbound freight activities with freight forwarders and couriers Managed inspection, storage, pick and pack and all distribution activities Managed a staff of six employees Achieved high levels of accuracy and customer satisfaction throughout all distribution related activities Organized designed and relocated distribution center to a new 200K square foot distribution facility

Peabody, Ma

 Developed and managed facility and security of new 200K square foot facility employing over 250 employees On call 24/7/365 for any facilities and security issues Responsible for managing the total customer order fulfillment cycle Managed receiving, QA, storage, distribution, sales administration and logistics for $1B in invoiced shipments Maintained 99+% customer order accuracy Assessed and developed job descriptions for all direct and indirect reports Managed six direct and 40 indirect reports Responsible for staff performance and development  Participated in annual corporate planning strategy  Nominated for company award in my name “Pike Award” in recognition for work ethic, attitude and consistent high achiever