Thomas Pin Email & Phone Number

Top Projects: -Informed FY 23 Customer Success Strategy by developing a keystone custom customer churn model and optimized outputs with genetic algorithm -Improved the quality of Salesforce data accuracy from 65% to 95% by spearheading a novel algorithm that triangulated multiple external data sources and recommending the most appropriate value for a.

Vancouver, British Columbia, Canada

• Extensively utilized SQL programming to pull and clean resumes from databases into a workable Microsoft Excel datesets for further analysis.
• Using R programing and Python programming utilized various statistical tools such as multi-variate, ridge and lasso regression in addition to NLP machine learning models to analyze data.
• Reported and documented findings using Power BI and report generating programs while presenting results that were compliant to Glentel analytics team’s specifications.
• Collaborated as a team member to develop best practices on workflows, documentation, and reproduceable analysis.

• Responsible for developing a master schedule system using Microsoft Project to forecast resource management directly leading to an extra $100,000 in additional work orders.
• Formalized several corporate budgeting templates in Excel to further improve the efficiency within the finance department.

Vancouver, Canada Area

• Optimized the fleet management by balancing a $6,000,000 fleet distribution.
• Grew replacement car business by 7%-10% through regional marketing and sales.
• Enhanced the customer service experience by providing exceptional assistance and building a rapport with customers.

British Columbia, Canada

• Successfully led a team of three teaching assistants
• Ensured students understood business data analytic principles by hosting open labs and review classes
• Tailored feedback that met the expectations and standards of the course instructor
• Critiqued and evaluated a class of 150 students
• Successfully presented three lectures in class to supplement course concepts

British Columbia, Canada

Vancouver, Canada Area

• Expanded networking by successfully attending four networking events and five company office tours

City Center Aquatic Center

• Responded to time-sensitive pool emergencies through creative problem solving and procedure management
• Successfully resolved customer inquiries in a professional, timely and efficient matter
• Optimized swimming lesson learning time and decreased swimmer idle time
• Impacted over 500 students by teaching over 50 Red Cross Swimming courses
• Improved the training process by mentoring new lifeguards and training pool safety procedures

• Improved students grades by establishing group study sessions in Accounting, Statistics, and Calculus
• Assisted students’ on developing problem-solving skills and creating methods

Hyde Creek Recreation Centre

• Increased course attendants by 40% by constructing a Swim Camp program
• Solo operator of Sun Valley Tot Pool by opening, closing and maintaining the pool

Master Of Data Science, Data Science

From September 2019 to June 2020 Key topics include: Machine Learning (Supervised and Unsupervised), Statistical Inference and.

Logistics, Materials, And Supply Chain Management, Average (A)

International exchange from February 1, 2018 - June 1, 2018

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, Human Resource Management, Cgpa: 3.8

Activities and Societies: • Beedie Writing Mentors • SFU Esports • Teaching Assistant• Highlight project: Worked with the SFU Beedie.

Education record