Thomas Roach Email & Phone Number

United Kingdom

Liverpool, England, United Kingdom

HR Assistant

Liverpool, England, United Kingdom

Audit Confirmations (Bank Letters)

Liverpool, United Kingdom

Processes company's payroll every pay period Maintains payroll processing system and records by gathering, calculating, and inputting data Computes employee take-home pay based on time records, benefits, and taxes Answers staff questions about wages, deductions, attendance, and time records Receives and coordinates requests for leave and other absences Handles changes in exemptions, job status, and job titles Adheres to payroll policies and procedures and complies with relevant law Identifies, investigates, and resolves discrepancies in timesheet and payroll records Honours confidentiality of employees' pay records Completes payroll reports for record-keeping purposes or managerial review Performs the distribution of wages through issuance of paper checks or direct transfers to employees' bank account

Liverpool, United Kingdom

To organise interviews and arrange rooms in order to facilitate interview panels. To create Skype interviews using the skype business function To provide shortlisting and interview packs in order for panels to make a decision Advertise jobs on the LSTM website and to make sure that the application form is live in order to apply Create job files in order for audit purposes to see what has happened day 1 to the end of the process Create personal files for audit purposes in order to see references and communication between us and the preferred candidate when accepting the job. To meet interview candidates and make them feel as comfortable as possible. To provide feedback to candidates who have not been successful on their interviews. Using I-trent to create interview invitations, advertisements internally and also to overview the progress of the job

Liverpool

To administer the new starter process for all new employees, ensuring offer letters, contracts and all other necessary documentation is issued and collated in a timely manner. To provide administration support to business restructuring and other strategic HR activities as necessary. To carry out any other general administration duties as directed and required. To record, monitor and generate support materials for the successful administration of employee absence and holidays including maternity and paternity leave. To provide telephone and email advice and guidance to employees and line managers as necessary in line with group policies. To act as first point of contact for all HR related queries ensuring they are addressed in a timely manner and in line with group policies. Escalating issues as appropriate. To maintain accurate information as necessary within the core HR and payroll system

Liverpool

To provide first line support to colleagues and manager on all areas of HR, Learn and systems administration including advice on HR policy and processes. Providing a resolution or escalation on queries. To be able to drive colleagues into the self-service options when appropriate on the HR system through coaching and sending guides if needed. Plan and prioritise work and check other colleagues work for accuracy and quality. Record details of each activity on the Oracle Service cloud to enable the effective ongoing management of queries. Process and provide accurate and timely documentation (letters, references, learning material, occupational health referrals) within agreed service levels and with exceptional performance standards Become a subject matter expert (SME) of People who join the bank, by making sure the correct documentation and the correct checks made before making sure they have the correct system access before they start the bank. Also become a subject matter expert (SME) of people who are leaving the bank. By making sure they are terminated off the systems after there leave date and also making sure any holidays or deductions are made in final salary and producing a letter which explains this to the member of staff. Keep up to date with the HR systems upgrades and developments to maintain competence in the role. Provide accurate simple HR advice and guidance to managers and colleagues referring to the Employee relations and policy team when required. The ability to complete tasks across all areas of HR and follow the policy in order to key if needed. An eye for detail with a methodical approach to problem solving Ability to take ownership of a situation and resilience and tenacity to see tasks to its conclusion. Provide excellent communication and customer service being written or verbal

Liverpool

Resolving problems with personal and business customers at first point of contact using Cloud 9 and Back office Ability to promote self service and help with any self service problems. Taking ownership of the customer’s needs and doing what is best for the customer and makes sure it’s resolved. Being able to spot fraudulent callers and complete the process of how to report fraud Ability to understand what a business needs and explain the processes. Always looking at ways to help the team ( for example producing PowerPoint step by step guides) Using image and workflow to check the status on the documents we have received Ability to use CES and obtain important accurate notes. Using MyKnowledge and how to source not familiar information that’s specific to our department. Obtaining customers company status using companies House. Using ISV to identify signatories and identify what the signatory rule is and tailor the guidance I will be given to them to accommodate. For closed accounts using Electric Service instruction to order statements To view and capture images of a cheque using the VES system. Ability to use CTIOS when the cloud 9 system is down so customers can be served Using special instruction on back office in order to identify non signatories that are named on the instruction Using Back Office to perform every day duties for personal and business customers who are not enrolled on to the digital system Using Cloud 9 in order to serve personal and business customers that are enrolled to digital services

Liverpool

Work to a tight deadline whilst managing heavy workload within a SLA Adaptable to various different systems and notify what it is I have done and what is needed to proceed How to use Companies House and know to check for legit private limited companies. Establish company procedures before opening accounts. Establish a great quick customer service via letter or call. Giving the customer what he wants and also what we need from the customer and why we need it in order to follow the risk procedure and the banks policy. Understand how a business application is filled in correctly Be prompt to any suspicious applications and know who to refer and detail why. Ability to plan and prioritise case workload

Liverpool

Build a client Relationship, Review Clients Debt balances are decreasing Having great customer relationships in difficult circumstances. Recording all movements of accounts and conversations for maintenance. Evaluating Clients Income and expenditure to the step-change guidelines Treating customers and companies Fairly, Maintaining Clients Assets (Make sure the plan is affordable so they can still afford a mortgage, Hire purchase or council tax or any priority debt).