Thomas Skaff Email & Phone Number

Beverly Hills, California, Us

Senior lead Manager for the Archtics Engineering Operations team for ensure all Archtics System Operations support the 640+ Archtics clients on a daily basis. Discuss metrics and objectives with key stakeholders to all Archtics Support, Clients and Teams. Currently managing a team across North America and India to aid in operational and on-call support for regions in EU/NA/AU/NZ/ with maintina availability for Windows VMs to manage 8000 average users daily. Assisted in leading the TM Core Platform Automation team towards an SRE team transformation over 2020 -2021. During the Covid19 Pandemic inherited the Archtics Engineering Operations team to aid in the impact of the pandemic to the TM Teams. In 2021 promoted to Senior Manager for the Archtics SRE and Operations teams in combining efforts to automate Toil, improve deployment pipelines, enhance tooling and monitoring as well as assist in daily operations of the 600+ Archtics Clients. Duties include analyzing Metrics to focus on Mean Time To Recovery for all Major Incidents, contribute to Compliance Audits and lead the team to reach system level objectives while working in a Kanban/Agile methodology.

Beverly Hills, California, Us

Reorganized team to include Quality Assurance Engineers and Software Engineers to a team of 11 direct reports. Lead and organize the team to meet Product road maps and commitments to ensure that the software delivers the highest value. Define and drive software engineering practices and procedures. Perform administrative functions such as reviewing and creating reports, enforcing governance (Audits), and contribute to decisions concerning the product. Continuation of previous roles and responsibilities in managing Devops team through Agile/Kanban methodology .

Beverly Hills, California, Us

Lead a team of QA Engineers testing the Ticketmaster products that we build to help our clients succeed and give our end-user customers a great ticket buying experience. Specifically oversee Archtics Quality Assurance team to maximize testing efforts and efficiency.

Beverly Hills, California, Us

Primarily work with Archtics Ticketing Software.Work closely with project team to review requirements/design for testability and develop a test approach to new features and essential updates.Develop plans, scenarios and test scripts, execute test suites, analyze and report results.Identify, track, and follow through on issues and defects.

The Ellie and Evangeline Foundation was formed to provide support to the families of those experiencing a pregnancy loss or stillbirth. The proceeds are used to donate gifts in kinds to the families, friends and hospitals also supporting these families. Ellie and Evangeline Foundation is a 501c Non-Profit Organization.

Freelance Graphic Design Company. Work with digital and print graphics for various clients including: small business needs (ice cream shop, bakery,t-shirt shops), schools, athletics departments, weddings, stationary, logos and webpage designs. Have experience in photo editing, photo restoration and digital illustration. Operate websites for various clients including sundaebestavalon.com, josephwalkerfoundation.org, ellieandevangeline.com. Visit SkallywagDesigns.com or behance.net/skallywag for portfolio and current work.

New Orleans, La, Us

Oversee the Marketing efforts and event sales departments for Tulane University Intercollegiate Athletics Department. Specifically focused on increases sales and attendance at women's sports. Serves as contact for CLC and manages the Tulane Team Shop, Ticket Office and ShopGreenWave.com. Oversee social media for Team Shop.

New Orleans, La, Us

Managed the Tulane Team Shop and ShopGreenWave.com. Assisted in all ticketing operations and sales for a NCAA Division 1A Athletic Department.

Volunteered for NCAA 2012 Final Four Friday and Final Four and Championship Rounds. Assisted in marketing and promotions for Final Four Friday. Worked with Final Four media for Semi-Finals and Championship game in the Mercedes-Benz Superdome.

Indianapolis, In, Us

Coordinated and enfoced mini-cam policies per NCAA guidelines for the 2011 NCAA Regional at the New Orleans Arena. Worked with Director of Communications for Tournament, media outlets, agencies and television distribution crews.

Generated new areas to increase member satisfaction and appeal to new members. Including the operation of a pool side bar. Assisted in all special events and worked directly with all areas.

Morgantown, West Virginia, Us

• Responsible for scoreboard message board and assist official scorers for a portion of the 2007 home baseball schedule.

Toledo, Oh, Us

Worked directly with the Merchandise Managers for the Toledo Mud Hens Triple A baseball organization. Planned and operated a satelite store location for the Triple A Allstar Game.

• Responsible for day to day operations of one of the branch offices for a cell phone and satellite television authorized retailer, located in the Chas. Town Cntr. Mall. Daily duties: opening and closing store, clerical upkeep, and nightly deposits and itemized inventory stocking.

Bs & Ms, Sport Management

Education record