Thomas Vaughan Email & Phone Number

Conroe, Tx, Us

Conroe, Texas, United States

Manage approximately 15 monthly projects delegating client needs to the correct team and monitoring for quality. Present to prospective clients, serving with a customer-first mindset, earning a 98% close rate and $1.6M in sales. Oversee projects meeting timelines and budget parameters, upholding top standards, and increasing margins 6%. Schedule subcontractors daily, optimizing resources to meet trade requirements, budgets, and timelines effectively. Administer project’s finances ensuring accountability, transparency, and accuracy of all job costs per SOP. Direct the planning of day-to-day activities while also working closely with a Territory Manager in some cases. Collaborate with other PM’s and Territory Manager gaining insights into projects and improving internal processes. Demonstrate efficiency in upselling, frequently exceeding division goals and hitting bonus targets.

Houston, Texas, United States

New York, United States

Facilitate support to 1stdibs’ Gold and Platinum Rewards status Trade members improving the client’s experience. Managed projects via Salesforce, owning fulfillment; including shipping, logistics, and communication with sellers. Drafted proposals and generated invoices on behalf of the Trade clients assuring effective and timely distribution. Supported day-to-day sales processes and project management for 80+ accounts across three Client Partners. Delivered exceptional customer service assisting with client pre + post order confirmation helping to drive GMV. Assisted in creating a personal touch on $50k+ high value orders for “unassigned” Trade firms. Collaborated with the Manager of Client Partnerships on operations, KPIs, and how to improve company processes. Worked with immediate and cross functional teams to provide optimal operational solutions and innovative ideas. Discovered opportunities for growth with clients during annual business reviews and during account meetings. Resolved issues with clients by being proactive, friendly, solution-oriented, and anticipating their needs. Promoted to Chat Team, displaying proficient communication skills to quickly convey accurate information. Service Ratings: CSAT of 4.9/5 on Chat, and 4.8/5 overall. Exceeded KPIs effectively prioritizing client issues based on level of urgency while meeting company goals.

Bachelor Of Business Administration - Bba, Data Analytics

Associate'S Degree