John Thomson Email & Phone Number

Minneapolis, Mn, Us

Fort Washington, Pennsylvania, Us

• Deployed McAfee endpoint DLP solution to 3,000+ endpoints replacing an RSA Security DLP solution. Client deployment through Symantec Endpoint Management, clients managed through McAfee ePolicy Orchestrator (ePO) as administrator. Migrated McAfee endpoint DLP to Trend Micro DLP.• Team member for data center McAfee Web Gateway deployment. Deployed McAfee Client Proxy (MCP) to 3,000+ endpoints. MCP client deployment via Symantec Endpoint Management. McAfee Client Proxy endpoints managed through McAfee ePO Orchestrator as administrator.• Managed Trend Micro Internet Web Security Virtual Appliance (IWSVA) implementation including application control and DLP to consolidate our security platform resulting in cost savings.• Provided web application vulnerability scanning and reporting to internal web development and customer-facing web development teams utilizing Acunetix website vulnerability scanning.• Led the organization’s efforts to improve security configuration and patch management. Created a vulnerability reporting system using Tenable Security Center that accommodated individual infrastructure team detailed and prioritized weekly vulnerability reports for Windows Server, Desktop, Network, Telecom and Linux teams.• Provided engineering support to patching teams to correct operational issues with Microsoft SCCM, Symantec (Altiris) Endpoint Management, Microsoft WSUS and Shavlik patching systems. Provided security engineering support for patching and vulnerability configuration issues.• As part of the Ditech Information Security Office, assisted in documentation for the organization’s regulatory security compliance, assisting in responses to government and client security audits.• Managed the companies Entrust SSL certificate account and SSL certificate issuance supporting the transition to certificate transparency.• Provided general troubleshooting and root cause analysis for any security-related engineering issues.

Chicago, Il, Us

As the sole Security Operations Engineer, I improved the overall security of Grant Thornton enterprise systems.• Significantly improved the firm’s Credant (Dell) encryption system. Implemented major version and policy changes. Expanded the encryption system to support mobile devices and port blocking, which allowed the firm to meet pending regulatory requirements avoiding potentially costly penalties. Provided forensic interface support to internal forensic practice (Chicago/Dallas). Was liaison to a Postmaster General joint forensic investigation (New York).• An early innovator of Malwarebytes Enterprise reporting and endpoint protection, which helped reduce the firm’s incident response needs to malware by 80%.• Managed the replacement of McAfee Antivirus with HIPS endpoint with Microsoft System Center endpoint security protection to 5000 endpoints and servers firmwide. The enhanced rootkit and registry tampering protection in Microsoft’s endpoint security combined with Malwarebytes Enterprise endpoint reduced support complexity and endpoint security cost.• A lead member of the Systems Management team involved in escalated security and non-security issue resolution.• Maintained Microsoft patching systems and reporting. Improved the process and coordination of implementing Microsoft Windows updates to servers and desktops, which resulted in improved patch testing and deployment cycles.• Managed the firm’s Dell SecureWorks IDS/IPS appliances (US and India data centers) and IDS/IPS reporting.• Managed Grant Thornton’s Computrace client deployments to the firm’s 5000 laptops and assisted with missing laptop asset recoveries coordinating with Human Resources, Computrace staff, law enforcement, asset management and security governance as needed.• Second level support for endpoint issues around FortiNet and Cisco Anyconnect VPN.

Chicago, Il, Us

Supervised 17 IT support professionals in Midwest and East Coast offices supporting 1600 US staff.Recipient of the first Grant Thornton IT values award.• Strong mentorship of staff interpersonal, business and technical skills resulted in team members being sought after by other infrastructure teams.• Known for excellent interview skills, continued to assist with new IT support staff interviews after assuming my security engineering role with the Systems Management team.• Improved staff efficiency by developing numerous processes that helped streamline support staff service and project efforts.• Worked closely with line of business leadership, IT leadership and IT Infrastructure teams to ensure excellent support services.

Chicago, Il, Us

Managed the daily operations of the Help Desk Coordinator and LAN Administrator in the Minneapolis office and was responsible for all office IT needs.Improved the IT purchasing process and changed vendor selections to take advantage of significant cost reduction. Implemented tracking and control of software and hardware assets.Solved countless technical and process issues for the firm. Established a close working relationship with the office practice area leadership creating opportunities for collaboration and improvement.

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Managed the daily operations of a four-person PC support help desk. Assigned to the position to turn around the help desk, which suffered from low morale and disorganization.The help desk supported the hardware and software needs of 450 staff enterprise wide.Increased the effectiveness of the help desk by mentoring, coaching and training help desk analysts in technical and business skills.

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Reported to the CIO in this newly created position to lead new technology initiatives. Responsibilities included research and strategic planning.Led strategic technology assessments for CIO and IT management creating an environment that was conducive to leveraging new technology.Developed a corporate Intranet solution using Microsoft technology. Implemented an enterprise migration to Microsoft Exchange with Internet mail services. Led a project team that standardized desktop systems.Implemented configuration tracking of enterprise systems allowing quantifiable analysis and systematic improvement. Improved corporate IT purchasing process and changed vendor selection. Renegotiated existing vendor relationships resulting in $50,000+ annualized savings.

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Provided corporate and remote site divisional IT support services.

Arlington, Virginia, Us

Active Duty Deployment - US Army Reserves, 452nd Combat SupportSouthwest Asia Service Medal, National Defense Service MedalPrior Active Duty - 101st Airborne, 426 S&T, Ft CampbellWar Veteran