• Coached a value stream of six trains with 185 personnel across 22 software development teams. • Applied agile principles, practices and interactions to reduce cycle time by 24%, cut bugs by 50%, and increase voluntary retention from 79% to 97.5%.• Guided a mobile app development train to achieve the highest-rated app in the mortgage industry (4.8 Google, 4.9 Apple), doubling monthly active users and downloads in 2.5 years.• Designed and led interactive workshops on value stream mapping, workflow simulations, requirements gathering, work breakdown, root-cause analysis, participatory decision-making, estimating, and forecasting, driving significant efficiency gains.• Mentored Executives, Product Managers, Product Owners, and Team Leaders/Scrum Masters on cohesive agile approaches at different levels driving impactful change. • Active member in agile coaching events, including a Coaching Guild and Agile Community of Practice (COP).In the performance of the additional duty of Azure DevOps Digital Product Manager• Implemented Rocket’s first AI-driven work item management solution, reducing creation time by 70% and improving content quality, resulting in enhanced team efficiency.• Established a culture of continuous improvement through data-driven experimentation, A/B testing, and client feedback analysis to inform future design and enhance user satisfaction.

• Served as the RTE for an ART composed of 40 personnel divided into four mobile software development teams.• Led quality workshops identifying root problems and solutions, resulting in zero severity 1 issues over the subsequent three quarters.• Established and iterated on processes, tools, and ceremonies for a new mobile development train, achieving product and leadership’s vision and goals.• Analyzed operational and technical data, conducted performance reviews, and mentored Team Leaders/Scrum Masters in team-level reviews.• Collaborated with leaders to plan, launch, measure, and document agile experiments, including #noestimates, Kanban, and Scrumban.

• Led an ART of 90 personnel across six operational support teams as the RTE.• Founded a Lean Center of Excellence (LACE) to lead SAFe® implementation, collect metrics, coordinate agile training, identify value streams, and launch an ART boosting productivity by 54% and enhancing transparency.• Led Pre- and Post-PI Planning, combining in-person and virtual events to develop and share Program Vision, Roadmap, Backlogs, and prioritized objectives and features.• Orchestrated key agile ceremonies: PI System Demos, Scrum of Scrums, I&A events, and Product Owner/ART syncs to solve problems and enhance effectiveness.• Coached leaders, teams, and Scrum Masters in agile practices; developed planning tools like capacity calculators, templates, and Sprint Retro slide decks.

• Secured 33 new international-commercial contracts from 20 clients, generating over $5.7M in revenue.• Developed technical content for 15 federal market proposals valued at $20-$550M, achieving 'Good' or higher ratings.• Led a team to create and continuously improve an integrated software product demonstration capability.• Leveraged B2G sales expertise to design and execute a corporate-level marketing campaign, applying defense technologies for law enforcement.• Facilitated the adoption of sales and marketing best practices across teams, enhancing company-wide strategies.

• Proposed and led the Scaled Agile Framework® (SAFe®) division-level adoption for the improved delivery of operational value that resulted in a 40% increase in productivity and greater transparency.• Product Owner and Scrum Master for an agile team providing technical, training, and analytic support services, planned, and executed 13 program increments, and oversaw the completion of 672 user stories.• Member of a Lean Center of Excellence (LACE) who directed the implementation of SAFe®, planned and executed program level events, and coordinated with executives and stakeholders on program business needs, priorities, and vision.

• Managed 37+ technical support and software training contracts, consistently meeting deadlines and budget targets, including high-profile clients like CENTCOM and NATO Joint Force Command.• Achieved financial goals by managing $119.6M in project funding through precise forecasting, budgeting, and variance analysis, while securing a $760K international business contract with a new client.• Led initiatives to boost team efficiency, integrating best practices into standard operating procedures, and implemented proprietary technologies to enhance internal operations and reporting accuracy.

• Planned and executed over 80 different training events and exercises; delivered software training for more than a thousand civilians and military students from the U.S., Europe, and Australia.• Created numerous programs of instruction, computer-based training modules, and training videos targeted for new, intermediate, and advanced users, as well as train-the-trainer courses for internal and external customers. • Designed and delivered software training programs for a wide variety of enterprise software solutions, including operational and intelligence reporting (CIDNE®/INDURE®/Dfuze®), data analysis and visualization (WebTAS®), natural language processing (Topic Builder®), geospatial analysis (GeoQuest®), structured analytical techniques (SATA®), complex event processing (Seer®) and operational command and control (OnSite C2®). • Leveraged individual internal technical questions as an opportunity for team growth by requesting training in a group format that resulted in numerous internal professional development events.

Supervised the overall daily operations of a 100-man Life Support Area and appraised documentations of team activities; assumed responsibility for the management and operation of a team consisting of 20 police advisors; and rendered support to the Iraqi Training and Advisory Mission (ITAM).  Communicated and liaised with different high ranking members of the U.S. Army, Iraqi Police, and various government agencies in orchestrating reconstruction efforts. Rendered assistance in the development and implementation of a new training academy for the Iraqi Police. Performed platform instruction focusing on advanced individual and unit techniques for the Iraqi Police members. Spearheaded daily inspections and evaluations of all local Iraqi Police Stations. Aided the Iraqi Security Forces in the training, development, and deployment of a new Emergency Response Battalion; conducted joint patrol operations with the Coalition and Iraqi Security Forces.

Rendered assistance in the development and implementation of a new training academy for the Iraqi Police.Performed platform instruction focusing on advanced individual and unit techniques for the Iraqi Police members.Spearheaded daily inspections and evaluations of all local Iraqi Police Stations.Aided the Iraqi Security Forces in the training, development, and deployment of a new Emergency Response Battalion; conducted joint patrol operations with the Coalition and Iraqi Security Forces.

Conducted field, classroom, and scenario training for recruits; rendered assistance in the application of knowledge to resolve problems and/or conflicts. Mentored new recruits on the correct utilization of Computer Aided Dispatch (CAD) as well as the department’s custom developed report writing software. Administered classroom and scenario training sessions for a Commission on Accreditation for Law Enforcement Agencies (CALEA) accredited training academy.

Collaborated with military forces to procure the needed logical support for training, as well as with Afghan government agencies and the U.S. Military personnel to establish and accomplish training goals and schedules. Performed platform instruction focusing on advanced individual and unit techniques for Afghan National Police members.

Responded to calls for service, patrolled city streets, and enforced overall city and state laws; performed extensive criminal investigations providing sufficient courtroom testimonies. Developed effective strategies for the collection of search and arrest warrants; attended and participated in joint agency investigative task forces for crime patterns covering firearms, burglaries, motor vehicle thefts, and street racing; reviewed and analyzed officer reports and controlled vehicle assignments.

Enforced traffic laws, interdicted drug couriers, and conducted investigations on traffic accidents.Processed search and arrest warrants, rendered courtroom testimonies; provided classroom and practical training sessions for the duration of in-service training on DUI investigations, Intoxilyzer 500EN, Mobile Data Terminal, and Criminal Interdiction.

Identify, screen and hire applicants for positions within the information technology sector.

Served in a variety of roles including Assistance Operations Officer, Fire Support Officer, Fire Direction Officer, and Platoon Leader.

Assisted a Battalion Headquarters in planning, training, and safety of a 600 men Aviation Battalion.

Developed and led Opposing Forces section to support field training exercises. Deployed to Southwest Asia in support of Operations Desert Shield/Sword.