Provided customers with excellent technical support while working closely with the sales team to provide quotes for Mitel products along with HBS services to support pre-sales activities.

Provided customers with excellent technical support while working closely with a team of activation specialists as well as perform post go-live troubleshooting.• Configured HP and Cisco Routers for connection to dedicated MPLS circuits using BGP and assisted customers remotely and onsite to install the router.• Performed VOIP readiness assessments to ensure network stability.• Performed network diagnostic to troubleshoot network issues for existing customers including assisting them with configuring firewall or L2/L3 switches. Typically configured Cisco, HP, and Dell switches and Cisco, Sonicwall, Palo Alto, and Fortinet firewalls.

Traveled extensively (including internationally) expertly installing ShoreTel's Voip premise phone system, Mobility Router, and Contact Center. Also, extensive experience with Ingate SIParator.• Mobility router installation skills demand expertise in multi-vendor VOIP, wireless and wired data networks, and firewalls.

Expertly assisted a sales team as a technical liaison selling various network products.• Systems Engineering in the state of Ohio supporting numerous sales representatives.• Help design and sell network products including, Google, Juniper, Blue Coat, and EMC.• Performed network assessments and produced detailed reports using the Blue Coat Packetshaper.

Successfully supported our sales team and met or exceeded quota consistently.• Teamed with Account Executive responsible for second highest quote in the USA. Over $5 million annually.• Worked with major accounts such as Goodyear HQ, Bridgestone/Firestone, STRS, and numerous colleges such as Oberlin, Malone University, University of Cincinnati, Mount Union, and Sinclair Community College.• Delivered on site demonstrations, designed large networks, and supported Account Executive sales efforts.

Provided excellent systems engineering for national integrators and distributors.• Network Consultant from 1998 to 2004. • Responsible for systems engineering for national systems integrators and distributors.• Worked with Graybar, ALLTEL Communications products, and Cincinnati Bell Telephone.• Worked closely with National Account Manager in planning and executing channel account strategic plan.• Extensive experience designing and implementing large L2 and L3 networks.• Delivered numerous on site NBX demonstrations in support of Cincinnati Bell Telephone sales efforts. CBT was 3Com’s second largest VOIP reseller in the country.• Met or exceeded quota consistently.• Rapid Response Engineer 2004 to 2006.• Job change due to internal finance reduction in force in the sales group.• Joined the Global Services Organization as a post-sales tier 3 engineer responsible for on-site escalations.• Responsible for meeting customer needs in critical, high visibility face-to-face situations.