Thuy Le Email and Phone Number

 CHIEF OPERATING OFFICER• Design, plan and implement business strategies, plans and procedures• Set comprehensive goals for business growth and success• Establish policies and procedures that promote company culture and vision• Oversee daily operations and the work of executives SALES/CUSTOMER SERVICE DIRECTOR• Develop Customer service and Re sale/Up sale/Cross sale procedure• Organize and examine all sales/customer service activities through telephone • Implement sales plans and sales promotion programs for new and existing customers• Plan and organize employee training• Proposing to improve products/services according to customers' expectation

• Implemented Sales/Customer Service improvement solutions, leading to an increase in customer’s retention• Built high performance organization and teams by revamping HR structure and aligning decision making with strategic goals• Developed program and trained staff• Established departmental standard operating procedures and quality control• Managed client data migration to a new platform.• Increase double sales revenue

• Seek property management projects; Present services of property management; Design and build suitable property management services according to the requirements/demands from the Investors• Ensure that projects are well-managed, while vacant areas are promoted and ready for leasing• Get involved in leasing negotiations between the Investors and the new and/or current tenants based on a “win-win” basis• Ensure all enquiries from the tenants, visitors, investors, agents and local authority are fully attended and responded in a timely manner• Prepare and submit yearly Profit & Loss budget to the Investors and endeavor to manage and operate the Project within the approved budget for the entire year• Ensure that all monthly/ quarterly/ yearly financial and management reports are prepared and submitted on time, including the status of the existing lease contracts• Ensure that all tenants observe and perform their obligations as stated in the leases• Deal with the suppliers/ constructors to ensure all services/ products are performed and functioned properly and in a professional and timely manner, including air-conditioning system, fire equipment, swimming pool (if any), electric and pumping systems, generators, fire alarm, security system and all other common services relating to the project• Take necessary steps to prevent any obstructions at the common areas including the lobby, the loading & unloading bay (if any) or the access/ drive way or parking spaces• Involve in the recruitment process and staff training• Monitor, supervise and appraise the under-supervision staff to ensure they are well acknowledgment of their duties, responsibilities and career development plan• Implement policies and procedures under the guidance of Savills Vietnam Property Management Department