Technical Leader
CurrentTechnical leader- Technical development of the team, including guidance and support in the study (certifications);- Supervision of team productivity;- Provision of technical support for other areas/clients in relation to allocated professionals;- Absence management, including allocation of support to clients, when necessary;- Training the team to deal with more complex environments at other clients;- Guarantee of the technical quality of services;- Participation in pre-sales;- Salary adjustment of the team, together with the manager, who carries out the composition and validates whether it is viable;- Coordination of daily calls, in collaboration with the ticket manager;- Execution and management of team projects;- Preparation of project scopes and hour estimates;- Identification of demands for the team, in communication with the account manager, before involving the client in future demands;- Technical performance in calls that require specific knowledge;- Participation as on-call and backup on-call.
