Tiago Silva Email & Phone Number

Warsaw, Mazowieckie, Poland

• Data & Strategy Operations adviser to the Field Services Leadership Teams across EMEA and APJ, by providing the right insights at the right time to accelerate business results• Development, production and distribution of regular weekly, monthly and quarterly reporting data packs to senior leadership• Reporting design, data analysis, performance metrics to show trends and patterns in data to help leaders make proactive decisions about Services Sales teams• Breaks data down into… Show more • Data & Strategy Operations adviser to the Field Services Leadership Teams across EMEA and APJ, by providing the right insights at the right time to accelerate business results• Development, production and distribution of regular weekly, monthly and quarterly reporting data packs to senior leadership• Reporting design, data analysis, performance metrics to show trends and patterns in data to help leaders make proactive decisions about Services Sales teams• Breaks data down into actionable items for various audiences, including but not limited to sales leaders and executive stakeholders• Salesforce, Clari and Tableau opportunities closed information, forecast, pipeline and demand generation, and customer success metric reporting• Team training Show less

Algarve, Portugal

• Airbnb SuperHost, with an average rating of 4.8 stars out of 5• Handle all bookings and customer service• Manage reviews of guests, and respond to feedback and concerns• Link to apartment: www.airbnb.com/rooms/1461143

• Instructor and creator of "Electronic Dance Music Production: How To Do Mashups & Edits" course, one of the most sold courses about Electronic Dance Music on Udemy• Link: www.udemy.com/edm-how-to-do-mashups-edits

Warsaw, Mazowieckie, Poland

• Management of the firm's CRM tool (InterAction), data quality, improvement activities, and liaise closely with the email marketing team (Vuture) and Global CRM team • Team management • Development, production and distribution of CRM and Email insights and reports, including audit and post campaign • Undertake of special projects requiring CRM support (combinations, global and regional initiatives) • Contribution to GDPR risk management • CRM best practices documentation… Show more • Management of the firm's CRM tool (InterAction), data quality, improvement activities, and liaise closely with the email marketing team (Vuture) and Global CRM team • Team management • Development, production and distribution of CRM and Email insights and reports, including audit and post campaign • Undertake of special projects requiring CRM support (combinations, global and regional initiatives) • Contribution to GDPR risk management • CRM best practices documentation, presentations and trainings • Front end and back end setup • Data manipulation Show less

Warsaw, Poland

• CRM and E-Mail Marketing support to 37 offices in Europe• Active member of the Global CRM team (200+ offices) • Europe GDPR Setup in InterAction and Vuture • Key member of the InterAction consolidation project • Local team lead for 6 people • Global Post Campaign Reporting • Development of data cleansing projects • InterAction best practices documentation and training • The day to day running of the firm's Client Relationship Management database • Team… Show more • CRM and E-Mail Marketing support to 37 offices in Europe• Active member of the Global CRM team (200+ offices) • Europe GDPR Setup in InterAction and Vuture • Key member of the InterAction consolidation project • Local team lead for 6 people • Global Post Campaign Reporting • Development of data cleansing projects • InterAction best practices documentation and training • The day to day running of the firm's Client Relationship Management database • Team onboarding and training• Create and manage client events and campaign communication using the firms eMarketing Tool (Vuture and Emerge-Tikit)• Creation and execution of Creative HTML invites• Reporting and follow up tasks required per event / client communication• Actively promote, develop and implement approved best practices and monitor their effectiveness Show less

• Excel Trainer - private, teams, departments• Levels: beginner, intermediate, advanced, formulas

Warsaw, Masovian District, Poland

Warsaw, Mazowieckie, Poland

• Ensure the transition from U.S. to the Global Business Centre in Poland, as a Revenue Continuity/Operations Team Lead of 13 persons, for the EMEAAP Partner Servicing department (160+ countries)• Monitor and take part in the transition, while becoming an expert in 3 months (transition period)• First point of contact for team related issues, while focusing to create a professional and friendly environment within the new team• Build and maintain the relationship with External… Show more • Ensure the transition from U.S. to the Global Business Centre in Poland, as a Revenue Continuity/Operations Team Lead of 13 persons, for the EMEAAP Partner Servicing department (160+ countries)• Monitor and take part in the transition, while becoming an expert in 3 months (transition period)• First point of contact for team related issues, while focusing to create a professional and friendly environment within the new team• Build and maintain the relationship with External Stakeholders (Customers) and Internal Stakeholders (Sales, Credit, Settlement, Call Centre Departments, among others)• Analyze and report team stats• Create training agendas, update and maintain employee reference manuals• Handle over 100 customers’ accounts, mainly U.K., Australia, Portugal, Angola• Handle operations through Oracle, Salesforce, Mainframe, among others• AR and Invoice Collections Show less

Warsaw, Mazowieckie, Poland

• Market research • Marketing planner • Performer

Warsaw, Mazowieckie, Poland

• As-Is To-Be analysis • Excel trainer • Anti-money laundering trainer • Money laundering attempts analysis

Warsaw Area, Poland

• Market research, lead generation and presentations with Portuguese and Spanish companies established in Poland

Milton Keynes, United Kingdom

• Salesforce setup and trainer • Market research • Benchmarking • Opportunity assessment

Lisbon, Portugal

• Media auditing • Post campaign analysis

Lisbon, Portugal

• Manage/coordinate a team of 10 of merchandisers and call-center agents to implement a campaign and product

Lisbon Area, Portugal

• Introduce and negotiate Lactogal's products (dairy products) to HORECA chain

Master'S Degree, Management;Marketing

Erasmus, Management