Tiago Silva Email & Phone Number

Warsaw, Mazowieckie, Poland

• Data & Strategy Operations adviser to the Field Services Leadership Teams across EMEA and APJ, by providing the right insights at the right time to accelerate business results
• Development, production and distribution of regular weekly, monthly and quarterly reporting data packs to senior leadership
• Reporting design, data analysis, performance metrics to show trends and patterns in data to help leaders make proactive decisions about Services Sales teams
• Breaks data down into… Show more
• Breaks data down into actionable items for various audiences, including but not limited to sales leaders and executive stakeholders
• Salesforce, Clari and Tableau opportunities closed information, forecast, pipeline and demand generation, and customer success metric reporting

Algarve, Portugal

• Airbnb SuperHost, with an average rating of 4.8 stars out of 5
• Handle all bookings and customer service
• Manage reviews of guests, and respond to feedback and concerns
• Link to apartment: www.airbnb.com/rooms/1461143

• Instructor and creator of "Electronic Dance Music Production: How To Do Mashups & Edits" course, one of the most sold courses about Electronic Dance Music on Udemy
• Link: www.udemy.com/edm-how-to-do-mashups-edits

Warsaw, Mazowieckie, Poland

• Management of the firm's CRM tool (InterAction), data quality, improvement activities, and liaise closely with the email marketing team (Vuture) and Global CRM team
• Team management
• Development, production and distribution of CRM and Email insights and reports, including audit and post campaign
• Undertake of special projects requiring CRM support (combinations, global and regional initiatives)
• Contribution to GDPR risk management
• CRM best practices documentation… Show more

Warsaw, Poland

• CRM and E-Mail Marketing support to 37 offices in Europe
• Active member of the Global CRM team (200+ offices)
• Europe GDPR Setup in InterAction and Vuture
• Key member of the InterAction consolidation project
• Local team lead for 6 people
• Global Post Campaign Reporting

• Excel Trainer - private, teams, departments
• Levels: beginner, intermediate, advanced, formulas

Warsaw, Masovian District, Poland

Warsaw, Mazowieckie, Poland

• Ensure the transition from U.S. to the Global Business Centre in Poland, as a Revenue Continuity/Operations Team Lead of 13 persons, for the EMEAAP Partner Servicing department (160+ countries)
• Monitor and take part in the transition, while becoming an expert in 3 months (transition period)
• First point of contact for team related issues, while focusing to create a professional and friendly environment within the new team
• Build and maintain the relationship with External… Show more
• Build and maintain the relationship with External Stakeholders (Customers) and Internal Stakeholders (Sales, Credit, Settlement, Call Centre Departments, among others)
• Analyze and report team stats

Warsaw, Mazowieckie, Poland

• Market research
• Marketing planner
• Performer

Warsaw, Mazowieckie, Poland

• As-Is To-Be analysis
• Excel trainer
• Anti-money laundering trainer
• Money laundering attempts analysis

Warsaw Area, Poland

• Market research, lead generation and presentations with Portuguese and Spanish companies established in Poland

Milton Keynes, United Kingdom

• Salesforce setup and trainer
• Market research
• Benchmarking
• Opportunity assessment

Lisbon, Portugal

• Media auditing
• Post campaign analysis

Lisbon, Portugal

• Manage/coordinate a team of 10 of merchandisers and call-center agents to implement a campaign and product

Lisbon Area, Portugal

• Introduce and negotiate Lactogal's products (dairy products) to HORECA chain

Master'S Degree, Management;Marketing

Erasmus, Management