Tiara Williams Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

► SNAPSHOT: Lead event planning and management, overseeing assembly and execution of events. Excel at directing day-of problem solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors. Communicate with team leaders, anticipating and planning for all scenarios. Execute strong interpersonal skills, delivering.

• ► SNAPSHOT: Selected due to my ability to process applications in high-volume, review cases, and lead special projects, advancing fee assistance and respite programs. Connect military families with hands-on child care.
• Fulfilled applications daily (100 monthly), working 24/7 to address inquiry volume via telephone, voicemail, and email (200+ daily).
• Recognized continually for outstanding administrative oversight, ensuring thorough project management and output.
• Transformed customer service from date of hire with hands-on approach to customer service. Resolved to apply on-the-job training skills to address complex issues and deliver continual results in customer engagement and.
• Served as information resource for customer’s questions pertaining to scheduling management.
• Recognized for outstanding customer service and administrative performance, tackling challenges skillfully as team lead. o Received Employee of the Quarter and On-the-spot awards with acknowledgement from senior.

• ► SNAPSHOT: Promoted from temporary role within four months to assist parents in navigating military website offering child care services for 750+ families monthly. Ensured accounts contained current personal and.
• Increased productivity and efficiency through time management and effective communication skills. Complete cases within two weeks encompassing interviews, data processing, and transmission. Integrate process.
• Led specialty programs for programs of families of fallen and wounded warriors.
• Planned off-site event to facilitate team building. Led to opportunity to interact and share ideas with department lead. Met families’ inquiries, resolving complex problems with quick adaptability in time-sensitive.
• Trained incoming staff, offering instruction to support application processing and customer care workforce. Inspired and motivated agents, leading by example. o Appointed to specialized team for consistent quality.