Tierre Neal Email & Phone Number

Round Rock, Tx, Us

Round Rock, Texas, United States

Pflugerville, Texas, United States

Austin, Texas, United States

Responsible to all aspects of IT operational support at Aspyr Media.

San Diego

Summary:Manage an excellent team of 22 individuals comprised of System Analysts, Engineers and Enterprise Architects responsible for the following areas:• Virtualization • Security• EPIC ECSAs• Account Provisioning • Collaboration Services• Server Hardware• StorageGeneral Responsibilities:Team Development• Created Professional and Technical growth paths for current and potential future engineers.• Provided monthly one on one discussions on performance and mutual expectations of each other.• Communicate corporate announcements and goals• Provided training sessions for PC technicians and helpdesk support interested in advancing their careers. Operational Management• Managing the incident, problem and change management queues within our CRM.• Managing on-call and escalation paths• Working with my peers on large scale project deploymentsProject and implementation• Review incoming projects and build solution documents with the enterprise architects and engineers that would ensure the seamless integration into our environment.• Ensure the solutions Computing Platforms provides are in-line with the corporate vision.Strategic• Collaborating with my management peers to create technology forecasts and strategy documents for senior management and executives.• Participated in steering committees that established the technical direction for datacenter and cloud initiatives.o Network Designo Disaster Recoveryo Network Securityo Server infrastructure and power managemento Rack design and layouto Cloud strategy and migration

Greater San Diego Area

VSphere Management and Support (Version 5.0 - 5.5)Managing several vSphere environments. Utilizing technologies such as Veeam, VMTurbo, and Vcloud to monitoring and deployment.Active Directory Managing multi-domain Active DirectoryPowershell Scripting to manage objects Data IntegritySAN StorageManaging large VMAX Hybrid ArrayManage VNX arrays at multiple sitesManage XtremIO Flash ArrayManage Data Domain - Primary used for backup and replication servicesAvamar - Storage array for data backup and replicationTechnical WritingWritten over 150 documents from simple instruction sets to complex build documents.

Greater San Diego Area

Windows Server SupportVMWare SupportSAN Storage AdminstratorTechnical Writer

Clinton Township, Michigan

Primary Function:Provide Professional Services to clients including, troubleshooting and repairing WAN/LAN/Server technologies, deploying new technology into an environment and Infrastructure Assessments. Functions as a last line escalation point for the helpdesk.Additional Responsibilities:• Monitor and manage backups for clients using a variety of software / hardwareo Quarterly Restoration and Disaster Recovery Tests provided• Project manager for all project deploymentso Utilizing Microsoft Project to create project plans• In charge of deploying new technology within our client base.• Provide technical support for mobile devices• Managing Cisco Routers, Switches, ASA 5505 Firewalls• Provide preventative maintenance across all clients• Train Helpdesk new hires• Ramp-up New clients• Utilizing tools such as Visio and Microsoft office to create procedural documents and network diagrams for internal employees and clients• Provide backup and assessment reports to clients• Manage Offsite Data Center Service Offeringso Clustered VMWare ESX server on EMC SANo Hosted Exchange serviceso Hosted client hardware• Order software and hardware for clients• Work with Vendors and Manufacturers to form partnerships• Manage and deploy Networking Equipment Across All Clients• Manage Server Infrastructure across all clients• Manage clients relationships• Research future technologies• Support internal IT Network

29215 Stephenson Highway Madison Heights, Mi 48071

Primary Function:Tasked with providing proactive services to our clients such as backup, server, network, and security monitoring and management. Conducted infrastructure and technology assessment meetings with new and current clients.Additional Responsibilities:• Escalation point for all recurring and complex issues• Monitored backups across all clients• Assisted Project Team with deployments• Provided technical support for mobile devices• Implemented preventative maintenance measures across all clients• Trained Helpdesk new hires• Produced Helpdesk metrics to gauge the team’s performance.• Assisted engineers with resolving complex issues. • Ramped up New clients• Provided Network / Security Assessments across clients• Created procedural documents for internal employees and external clients• Provided backup and assessment reports to clients• Assisted clients with technology purchases• Creating infrastructure diagrams utilizing Microsoft Visio

Southfield, Mi

Primary Function:Tasked with Managing all Server equipment for the GMFSSA and SPO contracts across the nation. Additional Responsibilities:• Primary Point of Contact for national support of all 2003 Servers and Workstations• Provide global support to the Microsoft 2000 and 2003 Active Directory Environment • Maintain global IIS environment• Creating Project plans and Gantt charts with Microsoft Project • Provided complete Exchange Management• Manage all backup and restoration of file within the network• Manage global SMS 2003 server environment• Installation of Windows 2000/2003 operating systems• Assisted in the creation of security policies within the server environment• Document and Design all Server processes and procedures• Configured and maintain the Windows 2003 virtual server environments• Managed changes to the server environment utilizing a change control process• Built a development environment to further stabilize the production environment.• Creating Infrastructure diagrams utilizing Microsoft Visio.

26555 Northwestern Highway, Southfield, Mi

Primary Function:Contracted to Federal Mogul and tasked with managing all Windows Server operating systems and equipment. Managing and maintaining Active Directory environment. Work with auditors to resolve Sarbanes Oxley discrepancies within the organization. Coordinate with other IT departments to effectively deploy new technologies.Additional Responsibilities:• Provided complete Active Directory Services Management• Managed Company’s Citrix Farm (15 Server and 30 Applications)• Migrated Remote Sites into Federal Mogul’s Active Directory Infrastructure• Responsible for the security of the Microsoft Server environment• Provided technical assistance to the PC support groups • Monitored all backups on all Microsoft Servers• Supported the Production, development and test VMWare environments• Assisted in Sarbanes Oxley Audit• Apart of team responsible for testing disaster recovery procedures for Federal Mogul• Assisted in the transfer of applications from the development to production stage.• Coordinated with change control board to manage changes within the environment.

27335 West 11 Mile Road, Southfield, Mi

Primary Function:Support all Windows Servers within the environment. Tasked with designing active directory and exchange environment.Additional Responsibilities:• Provided complete SMS management• Managed Microsoft Active Directory Environment• Migrated NT 4.0 Domain to Windows 2000 Active Directory• Deployed Cluster Exchange 2000 Environment (Active/Passive)• Installed and configured All Microsoft and Linux Servers• Assisted our European office with any Server related or Network issues• Created and managed all network printing queues

Bachelors, Information Technology And Security, 3.85

Associates, Applied Science

Electronics, Electrical And Electronics Engineering