Tiffany Henry Email and Phone Number

Manage the staffing process, including recruiting, interviewing, hiring and onboardingEnsure job descriptions are up to date and compliant with all local, state and federal regulationsDevelop training materials and performance management programs to help ensure employees understand their job responsibilitiesCreate a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to dateInvestigate employee issues and conflicts and brings them to resolutionEnsure the organization's compliance with local, state and federal regulations

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standardsAnswering telephone calls and emails from customers and clients and directing them to relevant staffMonitoring office supplies and ordering new stationery, furniture, appliances and electronics as requiredInterviewing and training new office employees and organizing their employment paperworkOrganizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working orderReporting office progress to senior management and working with them to improve office operations and proceduresManaged employees returning to the office during Covid-19

Handled a variety of insurance types including HMO, POS, PPO, ASO, Indemnity, NY and VT Exchange plans, Medicare and Medicaid.Responsible for addressing member/subscriber/provider inquiries, questions and concerns in areas including enrollment, claims, benefit interpretation, and referrals/ authorizations.Handled customers inquires contact via telephone with combination of in office and/or virtually and written correspondence/ e-mail with our customers as needed.

• Collaborate with management team to organize, arrange and schedule meetings and team calibrations • Research customer accounts for information to ensure accuracy to ensure satisfaction in a fast paced environment• Prioritize tasks and assignments to meet deadlines• Utilize reporting tools to identify trends and performances to ensure compliance with performance metrics• Coordinate and facilitate scheduling of annual regional meetings covering 4th Quarter results and 1st Quarter forecasts• Monitor and identify gaps and create strategies that help increase team performance • Develop and maintain professional relationships • Provide team with updated promotional information and new marketing campaigns that’s currently trending for team huddles

• Collaborated with management to develop team roles, team builders and projects• Managed high valued accounts and provided solutions to retain customers business• Facilitated team huddles and calibrations• Distributed marketing products for Apple campaign launches and manage the customer flow in and out of the store• Participated in quarterly sales competition • Coached peers to behaviors and provide feedback for development purposes

• Provided the team with trending information about the telecommunication business, technology and latest equipment by Samsung, Apple etc.• Created a positive and impactful experience for customers • Assisted customers with billing and troubleshooting inquiries in a professional and timely manner• Identify sales opportunities and make strong recommendations based on the account needs