Tiffany Perkins Email and Phone Number

As a CX Operations Manager, I collaborate with all departments to ensure client programs are executed flawlessly and that clients receive actionable insights from the collected data. I work closely with the Business Development team to design and implement programs, build and program surveys, and transition these programs to the Operations team. Additionally, I establish strong relationships with clients to ensure clear understanding and maintain a direct line of communication as well as satisfaction.Skills:Building client programs.Writing project briefingsSurvey designProgramming and building surveysAssessing and resolving technical issues with databases and applicationsConsulting with vendors on various projectsCollaborating directly with leadership on diverse projectsMaintain website and database configurations.Supervising staff.Building reports, forms and dashboards on multiple platforms.Specialties:Developing and maintaining key client relationships.Troubleshooting issues within reporting systems to meet client specifications and needs.Ensuring compliance and meeting tight deadlines.Report and form building.Staff and client communication.Proficient in Research Metrics.Sassie certified.Trained and proficient in Prism.