Tiffany Downs Email & Phone Number

United States

Product consultant at ICE Mortgage technology (previously Black Knight) specializing in leading data conversion projects and training engagements.

Jacksonville, Florida

Special Loans Consultant-Professional ServicesBusiness consultant providing training and consulting on BKFS’s MSP loan servicing platform for consumer and special loans. •Conduct due diligence with potential and existing BKFS clients to evaluate servicing requirements to transfer loans to MSP servicing system. •Work with clients and project team to transfer loans to MSP system within defined timeline and scope.•As training manager, performed training needs analysis to identify project team and end user training requirements.•As training manager, provided weekly status updates and risk analysis to senior management.•As lead, review and approve session questions for all functional consultants. Assist in facilitating sessions, compiling responses and providing documentation to client.•As lead for pre-planning and initiation project, assist in providing status updates, gap analysis, session findings, and training needs analysis to client. Work with project manager to create migration approach.•Track and maintain project change request.•Conduct classroom, virtual, and one-on-one training on MSP functionality related to consumer, special loans and year end servicing. •Provide business optimization reviews for clients servicing loans on MSP platform.•Work with potential and existing clients to implement MSP consumer, home equity, and construction functionality based on defined statement of work.Special Loans Consultant-PowerCellMortgage consultant with knowledge of special loans products serviced on BKFS’s mortgage service platform.•Provide quality and exceptional customer service to BKFS clients related to special loans products.•Analyze and resolve client issues on system functionality and updates on MSP in a timely manner.•Provide year end support.•Review external design documents related to special loans. •Provide support to additional teams within BKFS for special loans servicing.

Charlotte, North Carolina Area

Work Director IIAwarded promotion to Work Director of Special Projects/Data Integrity team of Special Loans to manage and track work flow for 12 employees. •Assign/distribute work to team members and manage completion rates. •Track productivity, attendance, tardies and PTO for team members.•Train new hires on data integrity procedures and use of MSP ARM workstation.•Track and report special projects and report to senior management.•Communicate (distribute) process changes to overall team and managed successful execution of the changes. •Resolve internal customer inquiries by researching and analyzing ARM loan discrepancies.•Verify accuracy of ARM loans loaded to MSP. •Audit ARM loans through Greatland ARM Auditor Software to determine ARM change accuracy and applicable financial impact to customers and/or Investors.•Assist in cross training team members in acquisition testing, Greatland ARM Auditor Software and various MSP Software Workstations including Balloons, Buydowns and DSI loans.•Business Continuity Planning department coordinator.Operations Processor IIISpecial Loans processor with knowledge of mortgage products, specializing in Adjustable Rate Mortgages (ARMS) and acquisition testing.•Perform Sales and Acquisition testing of ASC and core products loaded to Fidelity System (MSP). •Generate summary of acquisition findings and forward findings to senior management, department supervisors, and department personnel.•Review acquisition calendar of upcoming acquisitions and schedule assignments for department personnel.•Perform monthly data control of investor discrepancies (Fannie Mae and Freddie Mac).•Resolve and respond to internal and external research request from Special Loans email address.

Charlotte, North Carolina Area

Training Coordinator Awarded promotion to Data Entry Training Coordinator with full responsibilities of training department trainers, new hirers, and existing department personnel.•Developed and implemented curriculum and instructional material, training guidelines, policies and procedures for data entry department to streamline processes, expedite workflow, and eliminate redundancy.•Managed trainee’s performance, error rates, attendance, and initiated employee performance evaluations, trainee progress reports, and disciplinary actions. •Generated daily and weekly production reports for senior management.•Performed duties as Liaison for various departments during daily downloading of new financial information.•Communicated daily with stakeholders including account executives, department managers, customer service, and various financial institutions.•Initiated and conducted team building and cross training programs.•Assisted in the interviewing and hiring process of potential new hires.Team Leader•Analyzed and monitored daily workflow and adjusted schedules accordingly to minimize overtime hours.•Conducted daily and weekly performance meetings to discuss departmental changes, work volume, and weekly work distribution.•Developed and implemented company incentive programs to increase production efficiencies and morale.•Monitored employee’s efficiency rates, error rates, and attendance.

Doctor Of Education - Edd, Organizational Leadership

Master'S Degree, Information Systems And Technology Management / Project Management

Bachelor Of Science (Bs), Psychology