Tiffany Richardson Email & Phone Number

• Built, maintained and reactivated relationships and spend with entire client book, while onboarding new clients into Private Client program from networking and referrals.• Worked with internal teams to source and sell products worldwide, while also facilitating pre-orders and made-to-order requests.• Curated personalized and specific edits for product inspiration in PDF and web formats.• Utilized Microsoft Office, Salesforce and Marketing Cloud, plus other internal programs, daily.• Contributed to the organization and hosting of client engagement events.• Implemented sale strategies to meet monthly, quarterly and yearly targets.• Attended brand trainings, store visits and events, regularly, to stay informed on trends, new products, designers, etc.• Established relationships with contacts at brands to create seamless shopping experiences for clients.• Worked closely with internal departments to manage order matters, deliveries and any client related issues.• Kept an open line of communication with operations and web teams for feedback and fixes regarding the site.

Greater New York City Area

• Maintained active relationships with top customers, comprised of those with a high-spend, celebrities, public figures, etc.• Implemented a proactive sales approach combined with consistency of service.• Maximized pre-sales opportunities through customer communication and waiting list management.• Used profiles to identify proactive sales opportunities and build lasting relationships with customers.• Ensured that sales leads were identified and prioritized as well as created and implemented new selling ideas to ensure sales targets were met.• Created and sent out product decks, in addition to personalized HTML formatted emails containing images, item details, and pricing.• Increased spend of individuals and developed customer loyalty through understanding customer’s style needs.• Exceeded monthly sales targets.• Assisted with planning and execution of style events for clients, as well as marketing/partnership events.• Brought customers into office in the designated space for personal shopping/styling appointments with product previously pulled, catered to their requests and any additional recommendations.• Traveled within the U.S. to reach a wider range of customers for in-person interaction and selling appointments/events.• Stayed informed on current stock levels and incoming products by working closely with relevant teams.• Resolved order issues, returns, stock discrepancies etc. while also making reservations and putting orders through.

Greater New York City Area

• Supported four personal shoppers with a client base comprised of high-spend customers.• Resolved all daily order issues, returns, stock discrepancies etc. while also making reservations and putting orders through.• Created product decks and helped with designated emails for customers with images, item details, and pricing.• Arranged for samples to be sent and helped with the setting up and clearing of our client fitting rooms.• Assisted with creation and set-ups of events while also attending for client help and interaction.• Fulfilled all personal shopper’s tasks while they were out or away.• Informed on current stock levels and incoming products by working closely with relevant teams.• Managed client database.

Mahwah, New Jersey

• Exceeded sales targets monthly by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.• Well versed in luxury products and brands.• Identified ways to personalize the experience of every customer, whenever possible.• Prompt and confident with problem solving.• A proficient user of company's software, along with Microsoft Office programs.• Used Salesforce CRM platform daily.• Assisted Studio team with feedback on items, photographs and other editorial content.• Worked closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enables a seamless shopping experience.• Assisted our higher-end clients on a daily basis, going above and beyond requirements.• Worked in New York office on special assignment to assist Personal Shopping team with administrative and selling tasks, as needed.• Helped train new hires.

Greater New York City Area

• Assisted with fittings, red carpet appearances, photo shoots, and other projects.• Communicated with public relations teams/agencies regarding needs for shoots and/or events.• Pulled from market appointments while also completing or scheduling pick-ups and returns of garments.

Greater New York City Area

• Opened up brand new Elizabeth, NJ store, and managed the men’s wear, ladies’ and men’s shoes, luggage, and handbags departments.• Provided team members with the necessary leadership, supervision and direction.• Effectively merchandised and properly signed shopping environments resulting in profitable sales.• Maintained clear, active, and open channels of communication with store merchandise coordinators, buyers, store management, loss prevention, and the Standards and Performance Department.• Partnered with HR in order to properly execute the group interview process and hire great team members.• Utilized thorough follow up with team members in order to ensure that merchandise was presented according to established best practices and standards.• Supported the consistent application of established Core Areas of Responsibility in order to implement maximum accountability for the daily recovery of the floor.• Partnered with the Flow, Stock Room, and Presentation Department Managers in order to sustain an efficient team effort that balanced store operational needs with the maximization of every selling and service opportunity.• Ran reports for markdowns, time clock management for team members, item highlights and more.

• Issued purchase orders as required to authorize vendors to repair and subsequently issue invoices.• Identified and corrected system issues and developed process improvements.• Resolved EDI errors/rejects with M&R vendors.• Maintained and reported tire orders, deliveries, and usage.• Reviewed, validated, and approved: pool tire invoices and payments received, manual maintenance and other invoices received from various vendors, and electronically transmitted maintenance invoices received from pool vendors.• Reviewed daily systems rejected and suspended invoices for acceptance or reverting back to originators.• Investigated and performed 3rd party re-bills.

• Performed account and database management for philanthropic programs with fortune 500 companies.• Served as the primary liaison between clients and the company.• Prepared weekly, monthly, quarterly, and ad hoc reports to meet deadlines.• Compiled documentation and information for affidavit review for international non-profit organizations.• Worked closely with other departments for invoicing, check disbursements, quality assurance and project management.• Presented new programs to internal employees.