Responsible for new customer business development, account penetration and account management through prospecting, proposal, contract, installation, and on-going service.

On location, custom portraiture specializing in children, families & weddings.

- Process and manage complex customer orders as a Channel Partner with CenturyLink and Charter Spectrum.o High Speed Internet, Basic Exchange, Primary Rate Interface, Integrated Access, Metro Ethernet, Fiber, MPLS, VoIP, Cloud, Colocation, E-Rate.- Manage the customer process from start to finish by creating proposals, generating contracts, placing orders with complete & accurate technical information, tracking service install process, managing turn-up & activation, and ensuring completion of orders to the customers satisfaction.- Ensure orders are moving and installed in a timely manner by completing daily status inquiries & escalating with partner support teams and managers.- Work with sub-agents and internal sales team to assist with providing high quality customer care.

- Review company security policies to ensure compliance with FISMA government requirements.- Determine security controls and rework, design and implement new policies to establish compliance.- Develop Corporate Business Continuity Planning Program for recovery of essential business operations, facilities, and IT applications.o Assist with coordination of program rollout, training and ongoing execution.o Employ standard planning guidelines and procedures for development of Business Continuity Plans and ensure critical operations are resilient by exercising plans.- Maintain, manage, and administer planning related tools and databases.- Responsible for supporting high volume commercial transactions using automated quoting tools to produce circuit routing and pricing for Sales teams.o Delivered nearly 20,000 circuit quotes in a six-month period.o Provided exceptional delivery time, completing 95% of quotes in less than two business days, improving customer relations and reliability.- Recorded quantitative and qualitative detail regarding monthly quotes provided to Sales.

- Project leader role analyzing and validating actions taken and completed on over 10,000 circuits.o Identified corporate savings of an estimated $11.2 million in annual cost by coordinating resolution efforts with account managers, sales, and customers.o Identified and recovered over $1.2 million in unbilled revenue.- Conduct alarm testing and verify usage for narrowband and broadband circuitry.- Provide training in process management, account reconciliation and account validation.- Responsible for monthly preparation of executive level reports relating to overall team efforts.

- Responsible for ensuring accuracy of narrowband and broadband provisioning records and assets in all Qwest backbone facilities and switch locations.o Validated Engineering Design Plans for new builds and identified corrections needed to maintain database accuracy.o Identified and recorded over 3,000 provisionable assets with equipment valued at over $500 million to the company.- Perform on-site audits of equipment and circuitry at over 200 facilities and report findings to appropriate departments for reconciliation.o Identified and corrected over 10,000 Circuit Layout Records issues, improving both circuit installation and customer service restoration times as a result of these audits