Tiffany Gilly-Forrer Email & Phone Number

United States

Promoted to next level Technical Implementation Manager• Continuing with the Integration Webinar Team• Still doing all the same things as prior position, now supporting Ad-hoc requests for Integration troubleshooting• Building a deep understanding of Co-Pilot, our AI component to ZoomInfo• Develop and maintain org-wide internal and external facing documentation that simplify the onboarding process for customers and team members• Continue to lead the ERG Zoom In Color to improve and develop company culture that is equitable, inclusive, and diverse, focusing on opportunities for BIPOC employees. Some of these responsibilities include: Review Mission Statement and org structure, Ensure appropriate people are in leadership roles and they understand the expectations, Create programming schedule that aligns with Mission Statement, Create annual metrics and objectives, Communicate strategy/plan to team or org, Manage up the relationship with our sponsors, Recruit new participants, Implement Programming schedule, and Communicate metrics and outcomes to leadership.

United States

• Promoted to next level Technical Implementation Manager• Assigned primarily to Integration Webinar Team• Support and lead cross-functional trainings with LDM team• Still doing all the same things as prior position, focused on crafting and hosting new webinars, video content for Tech Touch for Integrations (self-service), among other projects

Remote

• Assist clients through the technical implementation of multiple customer-facing solutions holding high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation.• Provide hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within their internal systems including CRM/MAT/ATS tools such as Hubspot, Salesforce, Microsoft Dynamics, Zoho, Marketo, Bullhorn, Greenhouse, Lever, et al.• Facilitate and instruct daily customer-facing webinars on integrations with ZoomInfo RevOS Solutions.• Create integration how-to videos for improved UX.• Write and edit integration documentation in Google Drive, Atlassian Confluence, Seismic.• Maintain ongoing thorough knowledge of CRM/MAT/ATS tools (see above).• Maintain a high level understanding of Chorus.ai conversation intelligence software integrations and basic functionality.• Engage in clear dialogue with clients to customize their ZoomInfo and Chorus.ai Integrations ensuring the solution aligns with client business needs.• Write and edit technical “how-to”, "tutorial", and "reference" documents for integration purposes.• Train, coach, collaborate, and troubleshoot with all CX teams.• Troubleshoot, diagnose, and resolve any technical issues with ZoomInfo integrations or solutions. • Identify, catalogue, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams.• Trailblazer for ZoomInColor ERG - plan, execute, and support events and initiatives that promote Diversity, Equity and Inclusion for Black employees and Anti-racist allyship at ZoomInfo.• ZI Pride ERG Member - support events and initiatives that promote Diversity, Equity, and Inclusion for LGBTQ+ employees.

Louisville, Kentucky, United States

I am a Film, Commercial, TV, and Voiceover actor submitting for my agent Heyman. Skills I am consistently applying and developing to market my creative and artistic skills include:• Design, edit, and develop my artist website, www.tiffanygillyforrer.com.• Use Canva to create graphic design and marketing materials such as business cards, resumes, newsletters, and advertising materials.• Record, edit, and submit video and audio materials for auditions, callbacks, and booked projects.• Manage a calendar of memberships, continued training, networking programs and events, auditions, callbacks, film shoots, theatrical productions, coaching sessions, and other related professional development projects.

Anchorage, Alaska, United States

Lesson plan, coordinate volunteers, and teach post-camp hour on theatre and performance subjects including slam poetry, film acting, storytelling, movement techniques, improvisational theatre, and theatre games for kids ages 6 to 18 yrs old.

Bowling Green, Kentucky, United States

• Prepare syllabi, lesson plans, rubrics, and class structure for 130 undergraduate students in 16-week General Education Film Appreciation and Theatre Appreciation courses.• Teach 4 times weekly in person • Use Blackboard Ultra Software to craft courses, share announcements and assignments, share class resources, grade assignments, send class announcements, and provide technological support and accessibility to all students. • Voice and Dialect Coach for "Something Rotten!" for the spring 2024 mainstage season

St George, Utah, United States

• Prepare syllabi, lesson plans, and class structure for 35 undergraduate students in 16-week General Education Understand Film course and 16 undergraduate theatre majors & minors in 16-week Voice & Diction• Teach 2-3 times weekly in person, on Zoom, or through Canvas• Hold office hours for students with questions, issues, or other academic needs• Use Canvas Software to share class resources, grade assignments, send class announcements, and provide technological support and accessibility to all students• Voice and Dialect Coach the fall Mainstage production Men on Boats

United States

I have been professionally acting in theatre productions, short films, and commercials since 2014, after earning my BA in Theatre followed by my Masters of Fine Arts in Acting. I use a blend of techniques to analyze and explore every role I am cast in, with the Seven Pillars Acting technique as my foundation. Diving into the world of the character, I use improvisation, circumstance daydreaming, and practicing presence with my fellow actors to tell the story at hand and collaborate with the director to create interesting, dynamic, and compelling characters.Favorite past projects include:- Amélie in Amélie the Musical in Owensboro, KY- Self-producing a two-woman, gender-bent Cabaret in NYC- Juliet in "Romeo & Juliet" in Portland, OR- Helena, Hermia, and Demetrius in three separate productions of "A Midsummer Night's Dream" in Portland, OR- Ani, Sasha, and Callie in "Gloria" in Baton Rouge, LA- Lotte Grimm in a new work, Lotte Grimm's Cinderella in Hillsboro, ORDetailed resume on www.tiffanygillyforrer.com

Greensboro, North Carolina, United States

• Co-instruct weekly courses in Movement and Acting For The Camera. • Craft lesson plans and curriculum for young adults in Movement for actors.• Coach actors in one-on-one acting sessions for the stage, including Shakespeare, contemporary theatre, musical theatre, and audition technique. • Coach students who were accepted to top arts academies and university Musical Theatre programs.

Greensboro, North Carolina, United States

• Assist catering team with set up and closing of catered events including weddings, in-home gatherings, birthday parties, religious celebrations, corporate meetings, and more. • Serve food and drinks to event guests buffet-style, family-style, and individually for table-service.• Bartend and barback for events serving cocktails, wine, and beer.• Train new staff on various service areas including front of house, back of house, opening, mid, and closing duties.• Drive 12-passenger van to and from events.

Charlotte, Nc

• Write and execute weekly lesson plans for four, school-year-long advanced acting and four improv classes.• Integrate Seven Pillars Acting Technique into curriculum for Acting For The Camera classes.• Teach and develop curriculum for the following age ranges: 9-12, Teens, and Adults• Coach one-on-one acting lessons, dialect/accent lessons, and auditions.• Substitute other performance-based classes when needed.

Baton Rouge, Louisiana, United States

• Manage outreach email correspondence with schools and local resources to build network with Swine Palace.• Write, design, and develop LSU website compliant and social-media graphics, advertisements, and educational materials for productions.• Collaborate with social media and web developer on various campaigns, projects, editing, and marketing, development, and artistic research.• Plan, execute, and host talkbacks before and after theatrical production performances.• Write and edit press releases and other public announcements.• Coordinate with and interview with local news media to promote productions.• Organize and host talkback discussions for productions.• Craft and implement lobby displays for theatrical productions.• Update, support, and train faculty on Accessibility-compliancy with all virtual classroom and production documents and resources.• Support administration under direct supervision of the Managing Artistic Director.

Baton Rouge, Louisiana, United States

• Primary instructor for Intro to Acting for undergraduate students.• Teach in a hybrid format on Zoom and in person during the 2020 Global Covid-19 pandemic.• Write, craft, edit, and implement Intro to Acting curriculum based on the Seven Pillars Acting technique using Moodle Software, Microsoft Outlook email, and student Zoom meetings.• Incorporate intimacy training practices from Theatrical Intimacy Education (TIE)• Apply techniques for Decolonizing the Classroom and Equity, Diversity, and Inclusion practices, featuring Black Acting Methods techniques. • Assign, grade, and provide feedback for students on written, performed, and attendance-based assignments.• Assist tenured faculty with three different introductory courses in Advanced Acting, Intro to Theatre (Theatre 101), and Advanced Theatre History.• Teach, grade, and provide coaching to students according to professor's need.• Hold weekly office hours.• Instruct workshops in specialty areas such as TIE and Growtowsky techniques.

Portland, Oregon, United States

• Diagnose, troubleshoot, and resolve product or service issues that customers have with the ShiftWise application via phone and email utilizing Cicso Finesse, Outlook, and Microsoft Office Suite.• Collaborate with and escalate more complex Vendor Management System (VMS) concerns or software issues to proper teams.• Maintain customer and department records by updating account information in Salesforce.• Support company Technical Writer by creating, editing, and updating Salesforce "how-to" guides, tutorials, and other documentation.• Member of company engagement team - plan company engagement events such as Friday luncheons, team-building holiday parties and competitions, and in-office engagement activities.• Accurately record issues, responses, and time spent for each customer.• Assist with team projects including data entry, incoming and outgoing calls, researching issues and solutions, and answering customer inquiries.• Update and maintain quarterly individual and team Key Performance Indicators (KPIs).• Maintain an expert level of understanding of all ShiftWise software applications.

Portland, Oregon, United States

• Open/Close cafe for Hostel guests and general customers• Set up hostel breakfast for guests for self-service of bagels, spreads, and coffee.• Take orders at front counter and communicate with kitchen about customer orders.• Serve food to customers at their tables. • Barista tasks including brewing coffee and crafting espresso beverages.• Cleaning duties: dishwashing, sweeping, mopping, sanitation, dusting, and cleaning windows.• Maintain a positive, upbeat environment for visitors both from around the world and in the neighborhood.

Beaverton, Oregon, United States

• Write and instruct weekly lesson plans for classes with students ages 7 to 17 based on a provided curriculum.• Teach acting techniques including Intro Acting based on Stanislavski, Musical Theatre, Mastering Monologues with an emphasis on auditions, Comedy Techniques, Fairy Tale Theatre, and Collaborative Playwriting.• Prepare final performance piece with each class for final Showcase at the end of each 11-week session.

Beaverton, Oregon, United States

• Manage customer inquiries by phone and email utilizing Cisco Finesse and Outlook.• Implement account changes, insurance policy update, multi-lining, and process payments for over 4,000 policies.• Research and implement client retention strategies including setting up meetings between clients and insurance agent, marketing multi-lining opportunities, researching discounts, and building relationships.• Pivot sales to other products.• Increase referral base through encouraging clients to fill out Google reviews and improve online presence.

Greater Seattle Area

• Coffee Master: certified by Starbucks after completing a 9-week course studying coffee history, farming, sustainability, and process from farm to cup in high end coffee service and knowledge.• Supervise and direct daily shifts of 4-12 staff members at a time, directing traffic of baristas, orders, and customers.• Assign tasks and duties to partners during shift as needed and manage breaks, product orders, and customer complaints.• Pull and stage orders for next day use, manage inventory, manage and maintain store cleanliness, • Complete store deposits, count and report cash tips, and other money management tasks handling several thousand dollars per shift.• Drive and work toward sales goals, encouraging store team to upsell, craft, and share products, promotions, and the Starbucks Experience. • Supervise safety, overall operations, and productivity during shift. • Coordinate and execute quarterly events with Store Manager to maintain a positive café environment and store engagement amongst staff and customers.• Facilitate opportunities to improve coffee knowledge and host tastings with staff and customers.• Maintain expertise in coffee brewing, espresso pulling, latte art and presentation, and general beverage-making skills.• Worked for Starbucks Reserve Roastery & Tasting Room for 6 months directly working for and serving Starbucks Executives.• Partner Appreciation Lead for the hospitality team; supported hosting staff and executive events to boost company morale and teamwork.

Master Of Fine Arts - Mfa, Acting, 4.2

Highlights • Completed two year, continuous, intensive Actor training program with cohort of six actors, 2019 to 2021 (a majority.

Professional, Technical, Business, And Scientific Writing

Course: Technical Writing: How to Write Software Documentation - studying a proven strategy for writing software documentation in GitHub.

Bachelor Of Arts - Ba, Theatre Performance And Design

Activities and Societies: Alpha Psi Omega, Inter-mural SportsHighlights • Dual Concentration in Acting and Sound Design • Traveled to New.