Tiffany Idle Email & Phone Number

Remote

Remote

Provided critical Technical Operations and System Administration support for Dynamics 365 Finance & Operations, Corporate RedDox, and the associated downstream applications and reporting systems utilized by Flight Centre Americas corporate travel consultants.

Montvale, New Jersey, United States

Remote

Greater Denver Area

● Manage all aspects of a fast-paced travel agency specializing in boutique corporate travel for SMEs, including developing a business plan, annual budgeting, recruitment and hiring, training, account management, corporate travel policy creation and implementation.● CRM for large accounts including scheduled and ad hoc reporting, quarterly account savings reviews, and quarterly profile reviews.● Represent Corporate Traveler operations on the project team for a $35MM global initiative to… Show more ● Manage all aspects of a fast-paced travel agency specializing in boutique corporate travel for SMEs, including developing a business plan, annual budgeting, recruitment and hiring, training, account management, corporate travel policy creation and implementation.● CRM for large accounts including scheduled and ad hoc reporting, quarterly account savings reviews, and quarterly profile reviews.● Represent Corporate Traveler operations on the project team for a $35MM global initiative to replace mid-office accounting systems company-wide. Involved in multiple rounds of system/user testing, creation of end-user training materials, and deployment strategies.● Transact an individual portfolio of $1.5MM with 100% client retention while simultaneously focusing on overall health and profitability of the office and mentoring four direct reports.● Increased total agency sales by $2.2MM and operating profit by 94% from 2015-2016● Achieved an office profit in three months after existing unprofitably for over two years● Grew total agency commissions by 136% and average commission per consultant by 103% year over year Show less

Greater Boston Area

● Maintained individual $3MM portfolio of high-visibility clients while increasing overall gross margin by 22% year over year● Mentored and coached tenured agents to eliminate process inefficiencies and maximize use of available resources, resulting in a 65% increase in commission per consultant and 84% increase in total store commission year over year● Hired and developed two travel managers who have since been promoted to Team Leader positions in other offices● Increased total… Show more ● Maintained individual $3MM portfolio of high-visibility clients while increasing overall gross margin by 22% year over year● Mentored and coached tenured agents to eliminate process inefficiencies and maximize use of available resources, resulting in a 65% increase in commission per consultant and 84% increase in total store commission year over year● Hired and developed two travel managers who have since been promoted to Team Leader positions in other offices● Increased total agency sales by 48% to $14MM. Increased operating profit by 148%. Show less

Greater Boston Area

+ Managed a $2.4MM portfolio of corporate travel clients while assisting the Team Leader in driving the team focus on increasing profit and maximizing productivity+ Trained and developed novice team members, from onboarding throughout the training process and initial client interactions+ Ensured that team members adhered to One Best Way standards and Customer SLA + Increased individual commission transfer by over $139K from 2013 to 2014

Greater Boston Area

Greater Boston Area

- Manage a portfolio of 290 flight departments and their aircraft with the primary objective of driving gross margin dollars by increasing volume from existing customers.- Build and cultivate customer relationships by working jointly with the internal operations team to identify customer solutions designed to increase operational efficiency and customer service.- Support three Everest Sales Directors by managing the on-boarding process for all new customers and ensuring that they are… Show more - Manage a portfolio of 290 flight departments and their aircraft with the primary objective of driving gross margin dollars by increasing volume from existing customers.- Build and cultivate customer relationships by working jointly with the internal operations team to identify customer solutions designed to increase operational efficiency and customer service.- Support three Everest Sales Directors by managing the on-boarding process for all new customers and ensuring that they are educated in both our products and processes.- Track communication and activities via CRM software, and maintain detailed database of customers' travel patterns, competitive landscape, historical trends, and unique requirements in order to provide clients with an exceptional experience. Show less

Greater Boston Area

- Input and monitor all international charter flights from initial booking to flight completion - Execute feasibility checks on flights to diagnose any potential issues and suggest potential alternatives when necessary- Work cross-functionally, and within demanding deadlines, alongside multiple operational departments in order to provide a world class service experience - Maintain a technical knowledge of vario us aspects of private aviation including aircraft specifications… Show more - Input and monitor all international charter flights from initial booking to flight completion - Execute feasibility checks on flights to diagnose any potential issues and suggest potential alternatives when necessary- Work cross-functionally, and within demanding deadlines, alongside multiple operational departments in order to provide a world class service experience - Maintain a technical knowledge of vario us aspects of private aviation including aircraft specifications, weather and safety restrictions. - Coordinate training materials for team members for foreign destinations and their corresponding customs and documentation requirements- Mentor and train new department employees from the initial on boarding process to their release to work independently Show less

- Managed 130+ owner accounts, and act as a leader of a five-member team- Served as liaison between aircraft owners and all other cross-functional partners- Ensured that all aspects of the trip go flawlessly and exceed owner expectations, while building lasting relationships with clients- Analyzed daily flight deviations to identify opportunities for process improvement