Tiffany Rush Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

- EDI map development - Reduced manual order entry workload over 15% within one year using EDI and other automation- Utilized EDI to assist with end to end Supply Chain traceability, 3PL logistics - Assisted with automating POS sales data reporting via EDI, flat files- Developed solution to automate ACH payments- SQL programming – triggers, stored procedures, XML to SQL, troubleshooting, etc.- Performs liaison function between technical and operational sides of business- Developed various customized automated reporting, increasing order visibility- Responsible for all EDI trading partner setups – provides ongoing support- Created and/or revised documentation – SOPs, FAQs, EDI specifications, etc.- Monitor all 997 acknowledgments and troubleshoot / correct all EDI related errors- Review / update EDI mapping to maintain compliance- Some Linux programming- Support internal and external users on all general IT and EDI related issues

Norcross, Ga

- Responsible for all EDI trading partner setups from initial contact to implementation - Responsible for training/ support/ administration of ERP – Syspro- Supply audit information for JSOX and SOX compliance- Set up and maintain ERP user accounts, SQL access, and user securities- Improved Vendor scores by over 70% - Installed/Configured module for daily report and task automation - Improved reporting efficiency and accuracy- Created and/or revised documentation including SOP, FAQs, and EDI specifications - Worked with logistics team to develop new shipping system to allow use of detailed ASNs - Monitor all 997 acknowledgements, 864 text messages, and 824 related errors- Troubleshoot and correct all EDI errors- Constantly review/update EDI mapping to maintain compliance - Responsible for design/development of relational databases for collecting data- Advanced Data Mining

Alpharetta, Ga

- Maintained high customer satisfaction ratings and above average qualitative/quantitative metrics - Reviewed, updated, and edited department-wide Technical Services Knowledge Base (Wiki)- Provided telephonic technical / billing support and resolution to approx. 55-65 customers daily - Provided support via email and chat communication using RightNow CX - Provided assistance with login issues, network trouble, browser configuration issues, installation, and training - Resolved billing requests including account payments and reconciliation, balance inquiries, and other related issues

- Researched and implemented new data acquisition techniques that led to savings of over $17,100 annually for company- Conducted Quality and Data Analysis for data implementation into new database tracking and ticketing system- Co-authored user manual used by the entire data acquisition dept. in transition to new database tracking and ticketing system- Became sole party responsible for acquisition, tracking, and communication regarding Real Estate and Appraisal professional licensee data sets for implementation into MARI end products- Conducted research that lead to the acquisition of data sets for new and previously unavailable professions- Prepared data usage contractual and subscriber correspondence for legal review- Ordered and received FOI compliant professional licensee data via data purchase and electronic transfer incl. FTP, email, internet download, and physically acquired data incl. CD-ROMs, floppy disks, and paper files- Responsible for acquisition, tracking, and communication regarding Real Estate and Real Estate Appraisal professional licensee data sets for implementation into MARI end products- Worked in tandem with Data Analyst II team, Data Prep team, and Quality Control Analysts to ensure successful delivery of raw data for further analysis and implementation into ChoicePoint’s end products- Acted as liaison between state agencies and data acquisition dept, maintained all correspondence (written or otherwise) - Maintained various reports, spreadsheets and internal tracking systems for data receipt and analysis of ordering procedures- Maintained order frequency of data sets and stayed in direct communication with state agencies and data vendors for late or problem files. Responsible for acquisition of replacement data when necessary- Responsible for maintaining and managing the supply of all office and printing supplies

Researched and implemented new data acquisition techniques that led to savings of over $17,100 annually Conducted Quality and Data Analysis for data implementation into new database tracking and ticketing systemCo-authored user manual used by the entire data acquisition dept. in transition to new tracking / ticketing systemBecame sole party responsible for acquisition and tracking of Real Estate and Appraisal data Conducted research that lead to the acquisition of datasets for new and previously unavailable professionsPrepared data usage contractual and subscriber correspondence for legal reviewLiaison between state agencies and data acquisition dept, maintained all correspondence

- Worked closely with warehouse operations manager to coauthor new set of guidelines for confidential data tape processing- Responded to and resolved all customer-related concerns, grievances, and questions in a timely manner- Worked closely with senior leadership to develop and implement new customer service guidelines and strategies- Liaison between production, repair, and distribution warehouse and sales and technical support office- Primary liaison between customers, sales, and upper management- Assistant account manager in conjunction with sales reps- Sales support, quoted and sold consumable data storage products and peripherals - Issued and processed equipment returns for trade-in, hardware and software modification, credit, and repair; generated RMA number for returned equipment tracking - Acted as primary point of contact for all customer returns and kept customers updated on the status of their equipment throughout the course of return for repair- Compiled the cost of out of warranty repairs, quoted and collected payment directly from customers- Assisted in processing new and existing order shipment requests, scheduled freight pick-ups, worked quickly to resolve any issues regarding the subsequent shipment- Advised customers of company policies regarding shipping damage and assisted in and acted as primary point of contact for freight insurance claims - Composed correspondence, both inter-office and external- Updated customer records in company database- Used company database to record all customer interactions