With over 10 years of experience in the service industry, I am a passionate and dedicated Customer Success Manager at OneMain Financial, where I work with a team of professionals to deliver exceptional customer experience and support across multiple service centers. I have a strong background in business development, having successfully increased the revenue and profitability of the catering department at Cracker Barrel, where I managed large-scale events and contracts for seven years. I have also developed and honed my skills in service centers, customer experience, and business acumen, which enable me to effectively communicate with customers, identify their needs and goals, and provide them with tailored solutions and value-added services. I hold an associate of arts degree from H Councill Trenholm State Technical College, and I am always eager to learn new things and expand my knowledge. I am driven by the mission of OneMain Financial to provide responsible and transparent lending to hardworking Americans, and I strive to uphold the company's values of integrity, collaboration, and excellence. I am proud to be part of a diverse and inclusive team that leverages our collective strengths and experiences to achieve our shared vision and goals.