Tim Abbott Email & Phone Number

• Initiate the Commercial Lines audit process gathering information from insureds and agents. Serve as the point of contact and provide support for policyholders throughout the audit process.
• Review and consolidate policyholder's payroll, financial records, tax reporting and other ad-hoc reports to determine final Workers Compensation auditable exposures. Confirm policyholder operations to ensure correct.
• Assess and appropriately employ changes to Worker's Compensation regulatory manual rules, regulations, and state exceptions. Develop audits that comply with regulatory requirements by using pertinent information from.
• Communicate audit findings with insureds to confirm final exposures and any changes being made.
• Report changes found in audits(e.g. insured operations, classifications, payroll shifts, etc.) internally to underwriting staff for consideration on current policies and policy renewals.
• Respond to audit questions and disputes by working with insureds, agents, regulatory bureaus, and all levels of company personnel.

• Manage a team of premium auditors conducting audits throughout the Eastern coast region.
• Corrects and completes audits returned for correction and transmits back to Quality Review.
• Determine audit priorities and scheduling to meet deadlines.
• Conducts daily assessments of auditor inventory and past due reports to monitor work assignments
• Serves as primary contact for auditors providing support, training, mentoring, and assistance.
• Monitors and evaluates team productivity.

-Perform premium audits within an assigned geographic territory, maintaining high quality with timely service. -Organize and manage assigned workload to meet productivity, quality, and time service standards.-Obtain, analyze, and verify audit information through various sources, which includes payroll records, federal tax forms, profit and loss statements.

Portsmouth, NH

• As Assistant Branch Manager, I apply my financial, operational, management, and leadership expertise to assist in the daily operation of three branches, including staff. I also ensure each branch complies with.
• Serving in multiple roles, including as Loan Officer, Assistant Treasurer, and Notary Public.
• Developing cross-selling techniques and strategies in selling credit life and disability insurance to members.
• Implementing strategies to cross-sell loan products to meet members’ needs.

Portsmouth, NH

• In this role, I ensured operational efficiency by implementing existing policies, procedures, and systems concerning teller operations and member services functions. In addition, I helped the management team.
• Acting in diverse roles, including as Loan Officer, Assistant Treasurer, Notary Public, and Branch Mentor.
• Helping develop mystery shop training to meet monthly and yearly goals.
• Assisting the branch in developing cross-selling tactics to meet monthly goals.

Portsmouth, NH

• In this position, I offered high-quality service by providing loan product and service information to prospective members. Additionally, I evaluated and completed member loan application process, including preparing.
• Being named 2012 Stateside Employee of the Year and 2012 Stateside Employee of 2nd Quarter.
• Offering flexibility by fulfilling several roles, including as Loan Officer, Assistant Treasurer, Notary Public, and Branch Mentor

Portsmouth, NH

• In this role, utilized my relationship building skills to help members with a variety of services, including completing transactions, opening new accounts, and resolving account issues. My Key Achievement included:
• Serving in an Assistant Treasurer role