Tim Bennett Email & Phone Number

• Provided remote support for clients in the MD/VA/DC area using gotoassist to remote in and resolve issues remotely.• Answered inbound calls and emails and provided a timely response to issues.• Setup Xerox Copiers during install for items such as printing, scan to email, scan to folder, faxing, etc.• Provided outstanding customer support and maintained a high level of customer surveys.• Maintained a clean ticket queue by working tickets as soon as they arrived.• Used courteous and professional phone etiquette.• Scheduled technicians where services could not be resolved remotely.

Rockville, Md

• Provide remote support for numerous clients.• Answer calls in a professional and courteous manner.• Provide Outstanding customer support and maintain a high level of perfect surveys.• Find the best solution for the customers situation

Olney, Md

• Case, Scan and Deliver mail for multiple routes.• Maintain a safe driving record and be accident free.• Withstand the elements of heat in the summer and snow in the winter.• Change locks for customers who misplaced or lost their keys to their mailbox.

Rockville, Md

• Field Engineer for many clients around the DC metro area.• Install hardware, software, and troubleshoot issues on a day to day basis.• Scan and remove malware or virus's upon infection of machines.• Work on ticketing system and ensure tickets are handled and resolved in a timely fashion.

Silver Spring, Md

• Listen to customer needs and help find the best solution for them.• Stay on top of product knowledge for our products as well as our competitors’ products.• Keep logs of customers and send out mailers and phone calls monthly.• Respond to emails and phone calls in regards to new or used car sales.

Frederick, Md

• Assist customers with questions regarding phone purchases or technical issues.• Meet or exceed a monthly sales quota given monthly.• Review accounts and call customers who were in need of adding certain features to their plans.• Maintain a cash drawer as well as prepare the evening deposit.

Rockville, Md

• Responsible for the implementation, maintenance, troubleshooting, and optimization of all servers.• Administer Active Directory, including permissions & access, user accounts and login scripts.• Maintain and provide end user support for over 100 workstations operating on Windows 2000/XP and Mac OS and the applications employees use in their day-to-day tasks.• Complete monthly orders for inventory, such as new workstations and internal replacement parts.