Leading the development and growth of Findem's 3D data-powered CRM

[CRM & Hiring Platform] Principal Product Lead focused on taking Indeed’s existing products and delivering a re-imagined end-to-end hiring platform. Responsible for the overall strategy, initial release definition, customer feedback program & go-to-market strategy. * Developed an AI and automation first strategy for enterprise hiring teams with a focus on CRM capabilities, recruiter efficiency and intuitive usability* Defined the initial release requirements and milestone based… Show more [CRM & Hiring Platform] Principal Product Lead focused on taking Indeed’s existing products and delivering a re-imagined end-to-end hiring platform. Responsible for the overall strategy, initial release definition, customer feedback program & go-to-market strategy. * Developed an AI and automation first strategy for enterprise hiring teams with a focus on CRM capabilities, recruiter efficiency and intuitive usability* Defined the initial release requirements and milestone based go-to-market plan with a focus on early adopters* Recruited first 25 customers and instituted a program for rapid feedback and iteration* Ensured cross-company alignment and support, and facilitated resolution of all launch blocking issues quickly* Delivered initial release of the hiring platform to first 25 customers and personally handled all initial feedback and issues[Enterprise Talent Management] Led an organization of 5 product development teams in sourcing and candidate management. Focused on improving recruiter efficiency through advanced screening, automation and communication tools. * Leveraged a product vision and 3-year product roadmap that was aligned with strategic business goals (OKRs) to deliver the foundation for Indeed’s next generation hiring platform while scaling a multi-functional organization from 20 to 50 people in 6 months * Coached lead PM to integrate LLM functionality into sourcing outreach, enhancing recruiter efficiency by 20%* Led several successful strategic cross-company initiatives, aligning leaders from multiple different organizations around a single strategy and driving teams for fast delivery* Balanced team contributions towards rapid product improvements delivering customer value, strategic investments and sustainable engineering practices Show less

[Candidate Management Platform]Responsible for creating a candidate management platform made up of both existing bespoke services and forward looking capabilities. Scope encompassed data modeling, storage, manipulation and search. * Responsible for the vision, strategy, roadmap and development of a candidate management platform enabling a strategic shift from application management to Candidate Relationship Management (CRM)* Analyzed market landscape and developed a product… Show more [Candidate Management Platform]Responsible for creating a candidate management platform made up of both existing bespoke services and forward looking capabilities. Scope encompassed data modeling, storage, manipulation and search. * Responsible for the vision, strategy, roadmap and development of a candidate management platform enabling a strategic shift from application management to Candidate Relationship Management (CRM)* Analyzed market landscape and developed a product strategy that redirected organizational focus towards high-impact CRM investments* Delivered initial capabilities that enabled Indeed to represent non-Indeed job seekers[Candidate Delivery - Indeed Hire] Responsible for the talent delivery and management suite for Indeed’s full service staffing product (Indeed Hire). Worked closely with both internal and external recruiters to improve candidate quality and reduce time to hire. Managed two PMs and was directly responsible for a 3rd engineering team. * Coached PMs and partnered with cross-functional teams to set and consistently achieve organizational OKRs, driving revenue, profitability and customer experience* Rapidly prototyped and delivered a candidate calibration solution that increased candidate interviews by 23%* Coached PMs on opportunity sizing, prioritization and MVP delivery to release several improvements to candidate delivery which improved candidate quality by more than 50%* Established key performance indicator metrics and identified opportunities in the hiring process to significantly increase hiring velocity Show less

[Resume Search]Primary product owner for Indeed’s Resume Search product. Responsible for the search algorithm, messaging efficacy and business model instrumentation. Focused primarily on communicating to senior leadership the massive revenue opportunity in sourcing, improving search result quality and candidate responsiveness, and laying the groundwork for Indeed’s next $500M+ business. * Consistently achieved or exceeded quarterly OKRs - e.g. Improved search algorithm ranking to… Show more [Resume Search]Primary product owner for Indeed’s Resume Search product. Responsible for the search algorithm, messaging efficacy and business model instrumentation. Focused primarily on communicating to senior leadership the massive revenue opportunity in sourcing, improving search result quality and candidate responsiveness, and laying the groundwork for Indeed’s next $500M+ business. * Consistently achieved or exceeded quarterly OKRs - e.g. Improved search algorithm ranking to improve relevant search results by 20% in a single quarter* Replaced an existing pay-per-contact business model with a subscription model, while supporting a product used by tens of thousands of recruiters and millions of job seekers monthly, laying the groundwork for 5 consecutive years of 40%+ revenue growth* Grew Indeed’s Resume Search business from $50M in annual revenue to over $100M in less than 2 years based on value added improvements and changes to the business model* Designed, implemented, tested and launched a new front end for the Resume Search product[Incubator]Chartered with exploring different opportunities to create a healthier, more responsive job search marketplace. Resulted in the design and launch of the Indeed Spotlight program - an opportunity for job seekers to highlight their most preferred job opportunity. * Brainstormed different ways to create a more responsive job search marketplace and explored each opportunity with Indeed job seekers* Defined, developed and launched the Indeed Spotlight program, providing the key insight that Spotlight Applies were 45% more likely to respond than non-Spotlight Applies. Show less

As the primary Product Manager on the Resume Search team I was responsible for developing roadmaps to align to our quarterly OKR targets, running and evaluating AB tests, handling customer escalations and managing internal stakeholders. * Ran dozens of successful AB tests over a period of a year, several moving primary metrics by 20%+* Rolled out the resume search product to several new international markets* Developed new mechanisms for collecting customer feedback and… Show more As the primary Product Manager on the Resume Search team I was responsible for developing roadmaps to align to our quarterly OKR targets, running and evaluating AB tests, handling customer escalations and managing internal stakeholders. * Ran dozens of successful AB tests over a period of a year, several moving primary metrics by 20%+* Rolled out the resume search product to several new international markets* Developed new mechanisms for collecting customer feedback and in-product analytics, providing key insights into our business and customer interactions* Implemented new primary metrics that aligned product development strategy with user-centric, value-driven outcomes. Focused strategy on broad improvements as well as vertical segmentation Show less

* Responsible for improving the end-to-end development software development lifecycle process including helping teams develop an Agile/Kanban process that worked for them, managing large projects and incorporating tools (e.g. Jira) into the development process* Standardized the quarterly planning process for 15 engineering teams across the Seattle and San Francisco offices.

The Enterprise Commerce IT division at Microsoft is responsible for developing and maintaining the systems that support Microsoft's $25B volume licensing revenue stream. As a Solution Manager, I was responsible for facilitating the end-to-end implementation of new product launches and experience enhancements on these systems. This process began with assessing the projects for feasibility, capacity, and cost, presenting them to a review board for approval and then leading the project through… Show more The Enterprise Commerce IT division at Microsoft is responsible for developing and maintaining the systems that support Microsoft's $25B volume licensing revenue stream. As a Solution Manager, I was responsible for facilitating the end-to-end implementation of new product launches and experience enhancements on these systems. This process began with assessing the projects for feasibility, capacity, and cost, presenting them to a review board for approval and then leading the project through the software development lifecycle, often coordinating deployments with multiple other partner organizations. As a Solution Manager, I:• Managed $3.5M worth of projects (e.g. CRM Online launch to a new market) from gathering business requirements through deployment, monitoring, and post-implementation support, positively impacting a $25B ecommerce business.• Partnered with business and engineering stakeholders to define the product strategy, project scope, technical constraints, and milestones, prioritize features, and create functional designs and specifications. • Engaged with global development, test, and operations engineering teams that were cross-functional, had multiple dependencies, and included both Waterfall and Agile methodologies.• Managed project budget, major issues and blockers, defect backlog, escalations, and design sessions to resolution with internal stakeholders to deliver features to production under budget and on-time.• Provided quality assurance through proactive risk management, change management, effectively balancing trade-offs between investment, customer impact, and schedule, and scenario based engineering reviews•Identified and implemented internal process improvements for analysis and presentation of new volume licensing projects. •Communicated project status effectively to stakeholders and senior leadership teams Show less

Microsoft sells professional services contracts to it's large customers in order to compliment it's volume licensing software sales. As a Technical Account Manager, I was responsible for selling, maintaining and delivering on these contracts. Each contract was split into break-fix support and proactive services. As part of the break-fix support, I was responsible for managing critical outage incidents including driving the issue to resolution and communication to business stakeholders… Show more Microsoft sells professional services contracts to it's large customers in order to compliment it's volume licensing software sales. As a Technical Account Manager, I was responsible for selling, maintaining and delivering on these contracts. Each contract was split into break-fix support and proactive services. As part of the break-fix support, I was responsible for managing critical outage incidents including driving the issue to resolution and communication to business stakeholders. Microsoft's proactive services were aligned with Microsoft technologies and operational best practices to ensure that customers were realizing the maximum value from their investment. As a Technical Account Manager, I:• Built credibility, established rapport, and maintained communication with CIO, SVP and Director level executives to deliver custom support proposals that enriched the IT Operations vision and aligned with critical business goals.• Organized account planning sessions with virtual Microsoft account teams, executed on sales strategy, and successfully negotiated contract renewals resulting in $1.8M+ in recurring revenue (213% growth over 3 years vs. 15% metric), $500K of software licensing revenue, 100% retention and 100% customer satisfaction.• Drafted project plans & key feature specifications, designed consumer experiences, managed sprints, and consistently executed features to spec within deadlines for Customer Risk Report and global service delivery SharePoint web portal.• Identified a new opportunity to drive revenue and engagement from existing external partners and helped establish program requirements for a cloud based training service.• Utilized ITIL/MOF certifications to improve Microsoft’s commercial customers’ IT services, infrastructure, and processes with a focus on risk, health, scalability, and performance.• Managed delivery of internal technical readiness and evangelism program resulting in 12 videos and 500+ views Show less