Tim Benson Email & Phone Number

Dallas, Tx

Manage the development and configuration of new business process flows within the Aptify management software. Provide Data analytics to internal Management and Departments so that they may make informed decisions regarding the direction of the Association. Ensure data integrity of our internal databases.Develop and maintain KPI Dashboards for individual departments.

Manage a team of Business Analysts and Implementation Managers responsible for the features and functionality of our core Medical Staffing Software products.• Review enhancement request received from clients to determine proper business workflows and functionality.• Facilitate and lead requirements gathering and design sessions with clients and software engineers.• Prepare Statements of Work that detail development work that will be completed and the expected timelines and cost. • Prioritize implementation tasks for team of software developers. • Maintain implementation schedules and updates for client.• Work with QA team to prepare test cases and analyze software business flows to ensure client requirements are achieved.

Manage a team that is responsible for the support of current HR systems, including Payroll, Time & Attendance, and Applicant Tracking. Manage hardware and software inventory of HR department consisting of 150 employees.• Manage vendor relations with Ceridian for Payroll and Time & Attendance system.• Completed implementation of new Web-based Applicant Tracking system with Taleo. • Work closely with Compensation and Benefit departments on managing interfaces from Ceridian to third party vendors such as Fidelity, Wystar and Bank of New York.• Completed SAS70 reviews for HR Systems policies and procedures.

• Produced over 200 customized reports using Crystal Reports 10 on an Oracle Database. Reports used by Field Operation staff to manage individual branch productivity and profitability. • Designed reports to meet external client needs by providing analytical data to evaluate business trends and help identify areas of improvement. • Internal support to Finance and Accounting staff by creating requested financial reports, providing interpretation of the data and expert analysis.• Develop and implement IT Solutions to meet clients’ needs and expectations, such as automated billing process and nightly automated security updates to IRS database.• Integral participant on Data Migration team that successfully converted 10 years of data for over 80 Branch sites to new Oracle Database platform.

Maintained IT consulting business for multiple clients throughout the United States. Customized and maintained business applications.

Start up company that I built, managed and maintained business applications. Managed Operation staff as well as coordinated all payroll, billing, and taxation functions.

Managed a System Development Team responsible for the development, maintenance and support of the primary business application for approximately 135 locations within the United States and Canada.• Worked with Task Force committees on improvement and developmental ideas for business applications. Determined feasibility and resources necessary to successfully develop and implement approved ideas.• Created a variety of customized reports for Executive Management and Clients, which reflected financial and statistical data in facilitating business decisions and strategy.• Worked with Payroll, Credit, Accounting, and HR Departments on the integration and customization of systems to meet their specialized needs.• Coordinated with the Help Desk team in troubleshooting and resolving system errors and addressing daily user support issues. Performed scheduled system maintenance and upgrades to ensure on-going system ‘up-time’.• Supported field Sales staff by participating in major account presentations by demonstrating system capabilities and benefits to clients.