Defining systems specifications through analysing requirements.Working understanding of Systems Development and the development lifecycle.Maintaining and upgrading existing systems as required.Designing new computer systems and frameworks.Risk mitigation planning.Creating system guidelines and manuals for the client/corporation.Running training workshops on new systems processes.Conducting regular reviews on existing systems and creating efficiency reports.Troubleshooting technical issues with new and existing systems.Ensure a good relationship between the team and product owner. Protect the team from outside interruptions and distractions. Good working experience with Agile methodologies approach.Good Knowledge base of Agile software Development.Assist teams to navigate Agile tools and software. Development of standards and requirements for the Agile process. Interpersonal skills and patience. Clear obstacles and address team dynamics.

Manage the day-to-day operations of the business.Client building and relationship management.Tender and proposal collation and submission.Management consulting – Business/Systems Analysis, Project and Agile Methodologies.Contract management.Software implementation and configuration.Key Project: Successfully implemented a R15m proof of concept to re-design and implement the Risk Management and Resource Management functional components into a new framework. These components were used in the delivery of a project portfolio circa R2.5bn.

Drive adaptation of the BizDevOps Toolchain and practices across the Project Management and Development environments.Vendor Management of Project Management toolset providers.Manage and facilitate the planning and implementation of updates and upgrades to feature and function sets of the toolchains.Planned and managed the activities of Business Analysts and Development Team involved in the facilitation of requirements gathering and development for the replacement of the existing Project Management Software.Agile methodology and configuration management of toolsets to support project execution.Provided technical expertise, product knowledge and capability support for the Project Management environment.Manage end to end external vendor relationships, contracts, and delivery.Key Project:Implemented the BizDevOps Toolchain to support the goal of achieving Continuous Integration in the project execution environment.

Lead in managing the execution of Customer Experience Management (CEM).Methodology led based Segmentation Programme.Manage end-to-end internal business, supporting businesses and external consultancy relationships.Ambassador for the Outside-In (Customer needs led) adoption for Business Banking and its supporting Business Partners in delivery of the Programme.Executive and Senior Stakeholder management in delivering the Programme message, journey, and philosophies in South Africa.Responsible for the negotiation and management of 3rd party contracts.Oversight of the management for the planning, delivery, and executive reporting of the Programme through the established Agile framework.Responsible for the definition and implementation of an Impact Change Management strategy.Key Project: Business Banking Re-Segmentation Programme. I was involved in the establishment of and the management of the implementation for the new segmentation framework. This initiative impacted every business unit within Business Banking, refocusing the delivery of business services to be truly customer led.

Formed a newly created department responsible for the implementation of strategic initiatives for Business Bank Customer Segments in order to attain the required business unit performance.Responsible for constituting the Programme Management Office and supporting functions as well as the management of the daily activities in providing this function.Served as a member of the Management Team responsible for conceptualising, designing, and implementing strategic business initiatives.Managed end-to-end internal departmental relationships, contracts, delivery and execution across Product, Channel, Operational, Regulatory and Compliance Risk.Drove adaptation of Lean philosophies and practices across the various departments of the Business Bank through Agile project delivery principles to ensure stakeholder expectation management.Managed scope for initiatives by liaising with Senior leadership as well as other relevant stakeholders. Planned and managed the activities of 6 Proposition Delivery Managers in the execution of delivering initiatives through the Agile methodology.Provided management support for presentations to the Executive.Oversaw the coordination of business cases and ensured that documentation was thoroughly assessed and signed off at senior executive level.Managed and facilitated the planning and implementation of the Business Programmes.Conducted ongoing research into business and market needs to ensure and maintain the business’ competitive advantage.Managed benefits tracking of implemented initiatives.Managed governance and risk activities.Key Project:•Led the implementation and operationalisation of an Agile Framework “way of working” for Absa Business Banking – Chief Operating Office which formed the structure of operations for other Business Units as a standard.

Formed part of the professional team responsible for the delivery of major software application solutions, to the Financial Institution, Recruitment and Retail sectors.Served as a member of the Management Team that was responsible for setting, implementing, and managing policy for the Product Development Division, regarding strategic direction and core focus, Marketing, Human Resources, and day to day operations.Major clients included Engen Oil, Nedbank, Standard Bank, First Rand Bank, South African Reserve Bank, PRASA, Services SETA and Adcorp Group.Participated in presentations to potential and existing clients in creating an awareness of the capabilities and efficiencies of the software products offered by the company. These included the Project Management Toolkit, designed for the banking environment.Business analysis into client specific business environments and advice on the most effective implementation methodologies for software solutions. Worked in close contact with client IT Specialists, Financial Managers and Executive decision-makers in determining specific needs and in ensuring industry best practices.Managed and facilitated the planning and implementation of selected software solutions, networking with the Client’s IT specialists.I have a track record for utilising technology as an enabler for the development of short and long-term strategies in different Business Operations. Key Projects:Successful deployment and operationalisation of a Project Management Toolkit at First Rand and Standard Bank (project value +-R14 million per project) and the delivery of major and continual upgrades to the existing Project Management Toolkit structures originally implemented at Nedbank worth +-R24 million per year.Developed and implemented a central resource pool for a Client to assist managing and reporting on resource capacity and meeting demand for their project portfolio of +-R600 million across multiple applications.

Specified the business requirements for the Nedbank Project Management Toolkit.Managed the deployment of the overall product; performed functional testing, documented user guides and test cases against the deployment plan of functional requirements and implemented the application throughout Nedbank Group Technology (Group IT).Facilitated auditorium sessions to the entire Project Community detailing the functionality and processes being released.

Joined the Bank as an intern and later offered a permanent position as a Technology Administrator with the brief to support and maintain computer and software functionality within the Nedbank Group Technology Cluster.Supported end-user software including Microsoft Office Suite, Nedbank in-house developed software and Microsoft Operating Systems (Windows NT and Windows XP).

Was responsible for the elicitation of business requirements from the community and translation of these into systems specifications and MI. This included report definition and generation for use in monthly and quarterly board report packs.The position was offered to me by the then General Manager in response to my demonstrated work ethic and ability to find workable solutions that were able to be easily and quickly implemented for the Department which I had been providing IT Support.