Managing the Service Department of 17 employees. Responsible for growth and development of employees to better service the needs of our clients, administrative duties for the entire department, establishing procedures to increase the efficiency of the department, development of the growth of volume the service department can process, reporting and analyzing data for overall department improvement, increasing the flow and efficiency of processing warranty claims and maintaining proper procedures to stay warranty compliant.

2012 NATIONAL TOP SERVICE (CSI) ACHIEVEMENT SERVICE CONSULTANT RECEPIENT2013 NATIONAL TOP SERVICE (CSI) ACHIEVEMENT SERVICE CONSULTANT RECEPIENT2017 REGIONAL CSI AWARD RECEIPIENT

Custom fabrication and upgrades for automotive performance purposes (we make cars go faster, stop faster, and turn faster). Everything from turbo kit installations, engine building, tuning, custom intakes, custom intercoolers, custom intercooler kits, custom exhaust systems.

Assigned to provide excellent customer service and assist customer with their vehicle’s maintenance and repair concerns:Assisted in exceeding the average customer service index at Land Rover of Buckhead for the first time in over a year.Responsible for dispatching repair orders and shop work distribution of a 22 bay repair facility.Maintained an above average effective labor rate.Responsible for training new service advisors.

Assigned with supervisory responsibility of the fabrication, assembly, and warehouse areas:Responsible for reorganizing a 1.3 million-dollar warehouse: improved inventory location accuracy by 30%, parts quantity accuracy by as much as 18%, reduced UPS order ship time from two days to same day, truck orders from 3 days to one day, and eliminated shipping errors on truck orders.Instituted production labor tracking and increased efficiency of workforce.Assigned to layout improvements, proper assembly procedures, and tooling upgrades.Responsible for typical supervisory disciplinary activities such as attendance, workmanship, etc.Increased productivity in the assembly areas by process flow improvements, alternate production methods, and proper equipment and tool utilization.

Assigned with the production and development of oil analyzing computerized electro-mechanical device used to analyze automotive/mechanical engine oil:Designed and structured manufacturing initiatives to improve quality of components by as much as 80% by creating test fixtures that were mechanical, electronic, and software based in nature.Developed component testing, product testing, and assembly procedures as the first step in seeking ISO certification.Implemented and maintained inventory software which provided an increase in inventory accuracy.Fully responsible for documenting the bill of materials for the entire product for cost analysis of the product.Introduced improvements to production by targeting the following areas: workstations, equipment, process flows and procedures.Directed the operations of production, shipping, and receiving, and computer tech personnel.Play an on-going, integral role in the purchasing product materials, manufacturing equipment, tools, and supplies.Developed and deployed company-wide documentation for engineering procedures and practices.

Provided daily production of medical, life-assisting, electro-mechanical ventilation products such as oxygen concentrators, PSV and CPAP devices, and mask accessories:Executed reduction in in-process WIP valued at $10,000 per week by 75% by redesigning the process and reducing burn-in time.Avoided increased expenditures of a 2nd shift by creating an overlapping split shift that provided solutions for bottlenecks in the process to gain production time ahead of the entire process.Responsible for overall product quality; reducing defects per unit rate, overtime, turnover, and cycle time while increasing direct labor utilization, and production labor efficiencies.Recruited and developed a stable and highly productive workforce and increased staff retention.Utilized conflict management and problem solving skills to successfully and positively resolve differences.Ordered equipment, tools and supplies when applicable while staying within budget guidelines.Managed significant growth efforts by 40% while maintaining a positive and focused work environment with high levels of employee morale.Redesigned processes that led to 80% reduction in product production time and in-process materials.Played an integral role for ISO 9000 implementation in corresponding departments.

Responsible for the proper acquisition of purchased parts for switchboards for a 2.5 million dollar a month facility:Reorganized inventory distribution and Kanban systems to provide efficient support to fabrication and production areas.Directed a team of 10 inventory employees/materials handlers and worked collaboratively with upper management.Monitored inventory levels utilizing MRP techniques to ensure production deadlines were met.Supervised weekend stockroom, shipping and receiving personnel.