In this role I am at the forefront of Xerox's IT Architecture strategy, overseeing and coordinating the company’s technology architecture strategies across various projects and regions. The role is pivotal in driving the alignment of IT initiatives with business goals, ensuring that the architecture solutions enhance operational performance, agility, and transformation. I work closely with diverse teams to solve complex business problems through innovative technologies and the expertise of… Show more In this role I am at the forefront of Xerox's IT Architecture strategy, overseeing and coordinating the company’s technology architecture strategies across various projects and regions. The role is pivotal in driving the alignment of IT initiatives with business goals, ensuring that the architecture solutions enhance operational performance, agility, and transformation. I work closely with diverse teams to solve complex business problems through innovative technologies and the expertise of Xerox professionals.Strategic Planning and Execution: Facilitate and oversee large-scale technology implementation projects, ensuring architectural alignment with corporate objectives and stakeholder expectations.Program Management: Manage the performance and execution of global architecture initiatives, including planning, resource allocation, risk management, and delivery.Collaboration: Work closely with cross-functional teams, architects, and business leaders to define and execute the global IT architecture strategy.Risk Management: Identify and mitigate risks related to architecture projects, ensuring successful delivery within scope, budget, and timeline.Vendor Management: Collaborate with external vendors and partners to drive successful outcomes.Stakeholder Engagement: Engage with key stakeholders, including senior management.Continuous Improvement: Drive process improvements, best practices, and innovation in IT architecture management. Show less

Delivery of projects to plan, within budget meeting the customers need. Adherence to commercial and governance processes. Effective team and stakeholder managementCommunication and expectation managementRisk and Issue Management

Driving a focused goal to align with the often changing needs of IM stakeholders, by improving the effectiveness, efficiency and cost benefit of IT services underpinning business process.Leading a uniquely positioned IM Delivery Team with the capability, experience, tools and structure to engage internal and external stakeholders to deliver improvements across lines of business.

Leading a team of up to 12 direct reports (Application Support Analysts - onshore and offshore) for the cross workstream and line of business systems and processes. Responsible for all production support issues and project testing support, delivery and stabilisation.

Responsible for out of hours for all support processes, escalations, outages, issues for Europe SAP Platform. Single point of contact for out of hours support.

Responsible for production support, project testing, project implementation and stabilisation of the SC solutions, processes and business relationships.

Delivered A2B R1.1 Phase 1 Project as SME for Customer Service Template for UK and FR.Main responsibility was SC solutions, processes and business relationships.

Support coordination within European Service Delivery Team Process Owner for SAP Solution Manager Support ToolsetResponsible for Service Delivery daily, weekly and monthly reporting and dashboards