Tim Davis Email & Phone Number

Kansas City, Missouri, United States

Performed on-site and phone support of network related issues for the enterprise.Designed, built and implemented new Distribution switch block converting old legacy spanned L2 design to a new robust L3 design. Configured and managed Cisco Meraki devices for H&R Block Tax offices.Migrated existing wireless infrastructure to Catalyst 9800 platformConfigured Cisco ASA firewalls for Site to Site VPN connectivity with 3rd party vendors, including AWS and Microsoft Azure… Show more Performed on-site and phone support of network related issues for the enterprise.Designed, built and implemented new Distribution switch block converting old legacy spanned L2 design to a new robust L3 design. Configured and managed Cisco Meraki devices for H&R Block Tax offices.Migrated existing wireless infrastructure to Catalyst 9800 platformConfigured Cisco ASA firewalls for Site to Site VPN connectivity with 3rd party vendors, including AWS and Microsoft Azure instances.Used Azure DevOps for tracking project status and milestones. Show less

Parkville, Missouri, United States

Performed remote and phone support of network related issues for K12itc customers.Configured and managed Cisco Meraki network for customers.Configured Cisco phones using Call Manager and Unity.Configured Cisco ASA firewalls for VPN connectivity and NAT translation.

Mission, Ks

Performed client trouble ticket support for close to 1500 clients in a hospital environment doing high level troubleshooting of Windows 2K/XP OS errors and failures at a Tier 3 Level.Did high level break/fix support for both laptops and desktop computers.Provided Hardware support for both HP desktop and laptops & Cerner CareMobile handheld scanners.Built and maintained Hardware images for multiple laptop and desktop hardware configurations using Norton… Show more Performed client trouble ticket support for close to 1500 clients in a hospital environment doing high level troubleshooting of Windows 2K/XP OS errors and failures at a Tier 3 Level.Did high level break/fix support for both laptops and desktop computers.Provided Hardware support for both HP desktop and laptops & Cerner CareMobile handheld scanners.Built and maintained Hardware images for multiple laptop and desktop hardware configurations using Norton Ghost.Researched and tested new release hardware for potential deployment in the hospital environment.Researched and tested software upgrades and provided documentation on new processes evolving the new application.Used SCCM/SMS to get hardware inventory, software data, reporting to identify any issues in the environment that needed attention.Used SCCM/SMS to create and manage software packages for deployment in the environment. Mentored and trained new employees on day to day processes and tricks of the trade to better assist users in the environment. Show less

Performed client trouble ticket support for close to 1500 clients in a hospital environment doing high level troubleshooting of Windows 2K/XP OS errors and failures Tier 1/2 Level. Managed leased hardware project for the hospital which included performing hardware replacement and returning the equipment back to the leasing company. Performed high level troubleshooting of Windows applications including Office and Outlook.

Performed client trouble ticket support for close to 1500 clients in a hospital environment doing high level troubleshooting of Windows.2K/XP OS errors and failures Tier 1 Level. Performed high level troubleshooting of Windows applications including Office and Outlook. Managed leased hardware project for the hospital which included performing hardware replacement and returning the equipment back to the leasing company. Was converted over to full time hospital… Show more Performed client trouble ticket support for close to 1500 clients in a hospital environment doing high level troubleshooting of Windows.2K/XP OS errors and failures Tier 1 Level. Performed high level troubleshooting of Windows applications including Office and Outlook. Managed leased hardware project for the hospital which included performing hardware replacement and returning the equipment back to the leasing company. Was converted over to full time hospital employee after 3 months. Show less

Performed client trouble ticket support for close to 1500 clients doing high level troubleshooting of Windows 2K/XP OS errors and failures. I performed high level troubleshooting of Windows applications including Office and Outlook. Performed hardware maintenance and break/fix support for Dell Laptops and Desktops including replacing Motherboards, Hard Drives, CD drives, NIC cards, Processors and Fans. Also was responsible for tracking inventory of equipment that was… Show more Performed client trouble ticket support for close to 1500 clients doing high level troubleshooting of Windows 2K/XP OS errors and failures. I performed high level troubleshooting of Windows applications including Office and Outlook. Performed hardware maintenance and break/fix support for Dell Laptops and Desktops including replacing Motherboards, Hard Drives, CD drives, NIC cards, Processors and Fans. Also was responsible for tracking inventory of equipment that was distributed to clients and also break/fix inventory and vendor returns. I also assisted other teams in working on problems with Faxing, Printers, Active Directory, DNS, File Servers, Network, and Exchange at the enterprise level. Show less

I started at sprint on a project replacing old legacy laptops and desktops. While on this project I was responsible for data backup and restoration during the equipment swap. I was moved to workflow after project to perform client trouble ticket support for the internal clients. I did high level troubleshooting of Windows applications and OS errors on the desktop/laptop environment including Office and Outlook. Performed hardware maintenance and break/fix support… Show more I started at sprint on a project replacing old legacy laptops and desktops. While on this project I was responsible for data backup and restoration during the equipment swap. I was moved to workflow after project to perform client trouble ticket support for the internal clients. I did high level troubleshooting of Windows applications and OS errors on the desktop/laptop environment including Office and Outlook. Performed hardware maintenance and break/fix support for Dell Laptops and Desktops including replacing Motherboards, Hard Drives, CD drives, NIC cards, Processors and Fans. Show less

Worked with trouble tickets that were escalated from the help desk or emails/calls from associates for issues related to Messaging systems. Monitored and maintained the messaging servers to prevent outages. Monitored and kept the Spam and Virus filters up to date and keeping the messaging environment secure from these threats. Supported servers that ran Ciphertrust Ironmail applications for spam filtering.Also supported HP DL580 running Linux REDHAT v5.3 as… Show more Worked with trouble tickets that were escalated from the help desk or emails/calls from associates for issues related to Messaging systems. Monitored and maintained the messaging servers to prevent outages. Monitored and kept the Spam and Virus filters up to date and keeping the messaging environment secure from these threats. Supported servers that ran Ciphertrust Ironmail applications for spam filtering.Also supported HP DL580 running Linux REDHAT v5.3 as external DNS servers. Show less