Project Manager - Field Operations
Current• Enhanced and presented the reporting mechanism to gather, analyze, and brief Key Performance Indicators to both HMHS and Government Customer executive teams. • Facilitated teams consisting of Humana Military Healthcare Services (HMHS) managers and customers to improve processes using LSS tools and ideology. • Designed performance metrics used to monitor process inputs and outputs that increased HMHS Operations productivities by 30%. • Reengineered the referral medical management process by measuring and analyzing existing data, followed by implementing improvements designed to increase production capacity and quality as well as incorporate controlled procedure standardization.• Developed a successful marketing strategy and implemented a process to reduce the number of costly provider interactions.• HMHS Operations improvements resulted in a savings of $2.1 Million.• Used Six Sigma tools to develop a platform for HMHS business owners and their Government Customer Counterparts to collaboratively increase beneficiary experiences.• Responsible for the quality improvement and customer satisfaction for TRICARE South Region and Puerto Rico.