Service Operations Supervisor
Current- Supervise group of 12 individuals making up the ACM Transfer Team that is responsible for completing several projects involving agent mergers and acquisitions.
- Advise on various issues that arise from department staff to ensure actions are in compliance with both state & company regulations
- Clearly communicate expectations and roles for staff involved in various projects in a timely manner
- Handle escalated issues from Agents regarding Foremost & State rules and regulations
- Assist in the development and implementation of changes and amendments to the Agency Agreement
- Work with National Account Managers and Legal to negotiate changes to agreements