Regional Implementation Manager
CurrentIndependently implemented EHR/EMAR/EVV software in several operations across the Enterprise, from start to finish.Assisted with EHR/EMAR/EVV implementation strategy for the Enterprise.Worked loosely with internal IT staff and 3rd party IT vendor to discuss technological needs requiring resolution before moving forward with EHR/EMAR implementation.Used prior experience to develop relationships with operational staff (end-users), from leadership to direct care, to ensure that all components of the implementation were clearly communicated and executed.Served as a liaison between end-users and both the internal EHR/EMAR IT support team and the EHR/EMAR vendors.Worked directly with end-users to troubleshoot issues and provide ongoing training as needed;communicated bugs or feature requests to both the internal EMAR/EHR IT support team and the EHR/EMAR vendors.Developed full-scope implementation material, including overall implementation layout, reference guides, training videos, tests and OJTs.Collaborated with the Training/Development Team and HRIS to build the EHR/EMAR training curricula in BSH's internal Talent System and assign the curricula to BSH's several thousand end-users (both currentand new hire).Coordinated and facilitated live, tailored, interactive training on EHR/EMAR/EVV* for variousdepartments/groups within the Enterprise, including operational*, national and regional QualityAssurance, Compliance, IT and Executive employees. Prior to COVID, the Implementation Team travelled to the location(s) that were in the training phase of implementation.Developed audit tools and tracking systems used to measure the efficacy and utilization of EHR/EMARsoftware in operations previously implemented.Completed random monthly audits and shared audit results as well as audit tools with both theoperation and national Quality Assurance.