Manage parts inventory levels to reflect current market conditions and demand, resulting in effective/efficient supply of parts to both trade and retail customersForecasting parts needs and ordering parts to maintain optimal inventory levelsConditioning stock to ensure obsolete stock is kept to a minimum level, reducing unnecessary write offs and current stock is in a saleable position at all times Handling and managing customer complaints and issues in a timely manner - implementing strategies to improve customer experience and satisfactionMaintaining a strong relationship trade and internal customers - ensuring needs of internal workshop are met and business grows year on year- ensuring needs of trade customers - business continues to grow in a positive direction and customer expectations are met and exceeded leading to further business opportunities Manage and mentor staff - assist staff in furthering themselves both professionally and personally through on going mentoring and training Implement trade sale promotions to grow and strengthen retail and trade sales Analyse monthly parts sales data - grow business for the department based on previous months' data - infiltration of areas of the market that currently have low sales inOversee efficient movement of parts - items ordered in are moved in a timely manner with minimal idle item - parts are stored for short periods, ensuring items are fitted to vehicles and shipped to external customers in a efficient and profitable way