Tim Kerr Email & Phone Number

London, Gb

London, England, United Kingdom

In addition to the day-to-day Purchasing Support Officer tasks listed below, promotion to this newly-created role involved working within a small team pioneering a new business function for KFM. This new function expanded KFM's services to private hospitals, with KFM thereby acting as a supplier to these new clients.My additional responsibilities in this role include:- Creating and reviewing processes to meet each hospitals specific needs. For example building and managing a… Show more In addition to the day-to-day Purchasing Support Officer tasks listed below, promotion to this newly-created role involved working within a small team pioneering a new business function for KFM. This new function expanded KFM's services to private hospitals, with KFM thereby acting as a supplier to these new clients.My additional responsibilities in this role include:- Creating and reviewing processes to meet each hospitals specific needs. For example building and managing a report to monitor outstanding orders and a process to ensure this is maintained efficiently.- Maintaining frequent contact with suppliers to ensure minimal disruption to supply chain lines.- Building and managing client relationships. This has involved holding weekly meetings with client Finance, Supply Chain and Procurement leads to discuss concerns, issues or change proposals, and following up as appropriate to provide resolution.- Resolving various AP and AR queries, such as disputed deliveries, unmatched invoices and processing credit notes. Show less

London, England, United Kingdom

In this role I provided general procurement support to internal users, colleagues and external suppliers. My general day-to-day tasks included: - Raising purchase orders, chasing outstanding orders and facilitating returns.- Setting up new suppliers.- Resolving invoice and payment queries.- Providing general procurement advice to End Users, colleagues and suppliers across a range of categories, both clinical and non-clinical.- Providing guidance and training to users and… Show more In this role I provided general procurement support to internal users, colleagues and external suppliers. My general day-to-day tasks included: - Raising purchase orders, chasing outstanding orders and facilitating returns.- Setting up new suppliers.- Resolving invoice and payment queries.- Providing general procurement advice to End Users, colleagues and suppliers across a range of categories, both clinical and non-clinical.- Providing guidance and training to users and colleagues on the P2P ordering platforms (Oracle Fusion Cloud & Dynamics 365 F&O).- Undertaking low to mid-value sourcing exercises.- Acting as a final approver on orders, ensuring all requisitions and purchase orders are processed correctly in line with the Trust’s Standing Financial Instructions and Public Procurement Regulations.- Utilising Oracle and PowerBI reporting tools to analyse product usage trends and spend data, and using these results to inform future procurement strategies.- Influencing End Users to increase catalogue compliance, helping to standardise products and services and reduce costs. Show less

London, England, United Kingdom

This role involved me providing a day-to-day help desk service via telephone, email and in person. My day-to-day task involved:- Acting as the initial point of contact for internal and external service users at a range of levels, providing first-line diagnosis and resolution of issues across a range of departments across the organisation.- Processing urgent stock requests (required within 1 hour) for clinical departments and liaising with the appropriate departments to ensure these… Show more This role involved me providing a day-to-day help desk service via telephone, email and in person. My day-to-day task involved:- Acting as the initial point of contact for internal and external service users at a range of levels, providing first-line diagnosis and resolution of issues across a range of departments across the organisation.- Processing urgent stock requests (required within 1 hour) for clinical departments and liaising with the appropriate departments to ensure these were fulfilled.- Advising on the status of invoices and payments, and advising of the next steps to resolve.- Resolving routine errors and queries on the purchasing system. Provide training to service users over the telephone and face-to-face.For any queries that I was unable to assist with, I was responsible for triaging and directing them to the appropriate team to ensure prompt resolution.In addition to my day-to-day duties, I took on additional project support opportunities as they arose. I contributed to the roll-out of a new internal ticketing platform (Zendesk), providing both group and individual training sessions to multiple teams with the organisation. I developed detailed SOPs and training manuals for new colleagues and took a lead role in their training. Show less

Salford, England, United Kingdom

This was a high-pressure role in a busy call-centre environment. I was the first point of contact for resident queries relating to Council Tax, via telephone and email. A few examples of scenarios I would deal with were; non-payment and enforcement, negotiation and creation of special payment plans (where possible), referrals to debt management organisations, liaison with enforcement agencies, routine tasks such as change of address forms, and general advice and guidance in Council Tax… Show more This was a high-pressure role in a busy call-centre environment. I was the first point of contact for resident queries relating to Council Tax, via telephone and email. A few examples of scenarios I would deal with were; non-payment and enforcement, negotiation and creation of special payment plans (where possible), referrals to debt management organisations, liaison with enforcement agencies, routine tasks such as change of address forms, and general advice and guidance in Council Tax matters.The role involved dealing with a high volume of challenging customers, who were angry, upset, and often vulnerable. I was required to explain financial and technical information and policy to users clearly and accurately, tailoring my communication style to each user to ensure understanding and to avoid any further enforcement action.This was a challenging role but provided me with a great degree of development in conflict resolution, resilience and negotiation. The role was fixed-term until 31st March 2018. I was offered an extension, but I had made commitments to relocate to London. Show less

Manchester, United Kingdom

In this role I was responsible for training, supporting and welcoming new staff. I would also administer training for experienced staff on any new products or processes. My role involved developing training plans, as well as leading, motivating and engaging staff.I was involved in regular management meetings relating the general development of the restaurant and lead a successful project on waste reduction, boosting the profitability of the restaurant.

Manchester, United Kingdom

In this role I worked in a kitchen environment preparing, cooking and presenting all food items correctly and efficiently to ensure a quality service to the customer. I undertook this role during my university studies, working part-time during term and full time in holidays and post-graduation.

Chester, United Kingdom

Chester, United Kingdom

Bachelor’S Degree, History, First Class

Education record