Als Client Manager bij Capgemini Academy help ik organisaties om hun groeiambities waar te maken op het gebied van ICT en ontwikkeling.Mijn expertise ligt in het adviseren over leer- en ontwikkelingsvraagstukken, het verzorgen van passende trainingen en het ontwerpen van digitale leeroplossingen die organisaties en hun medewerkers helpen groeien. Door mijn achtergrond in de hotellerie breng ik niet alleen strategisch denken, maar ook een dienstverlenende en pragmatische aanpak waar snel (kleine en grote) stappen mee gezet kunnen worden.

- Leading implementations of our commuting apps (Toogethr Cycles & Toogethr Ridesharing) at various clients- Coordinating implementations of our parking solution (Toogethr Parking) at various clients- Managing budgets for different projects- Creating marketing campaigns for our apps within an organization or region- Maintaining strong relationships with clients, suppliers and governments/authorities- Realizing more revenue by upselling and cross-selling

- Creating brilliant events for our clients and guests- Leading an awesome and diverse team- Assisting team members with achieving their work-related and personal goals- Maintaining a healthy relationship with employment agencies- Executing clear team briefings before events start- Creating schedules according to business occupancy and forecast- Ensuring brand standards are met every day- Creating new ways to stimulate upselling- Recruiting new team members for the F&B department- Supporting the F&B Manager in daily tasks- Leading the F&B department (breakfast, lunch, dinner, executive lounge, bar and banqueting) in absence of the F&B Manager

The Westin Grand Munich & Sheraton Munich Arabellapark

The Westin Grand Munich & Sheraton Munich ArabellaparkReached the highest amount of revenue in banquets in the history of the Sheraton Munich Arabellapark Hotel with my team.- Group room sales- Event/banquet sales- Negotiating and establishing contracts- Maintaining a clear communication with all operational departments by using i.a. groupsheets and banquet event orders- Detailed event planning and personalizing events- Wedding planner and social event specialist- Executing site inspections

- Leading departmental- and operational meetings- Daily arrivals / VIP recognition- Creating WOW-moments for guests- Complaint handling- Assisting the F&B and Front Office Department during peak hours- Ensuring safety in cooperation with security department

- Responsible for the workschedules - Recruiting new team members- Instructing new team members- Contact person during parties and events- Responsible for closing the property

DAVINCI Hotel and Suites- Personal Assistant to the Deputy General Manager (1 month)- Recruiting new team members- Housekeeping supervisor- Guest Relations officer- Front Office employee