As a small store, The Service Manager position requires the ability and willingness to perform all task related to the Service Department and Consumer Experience as well as train employees for these positions.These skills include greeting customers, writing repair orders, dispatching work to technicians, sale of needed repairs, booking repairs orders, follow up calls to customers, cashiering, estimating and coordinating accessory installations with various vendors, generating purchase… Show more As a small store, The Service Manager position requires the ability and willingness to perform all task related to the Service Department and Consumer Experience as well as train employees for these positions.These skills include greeting customers, writing repair orders, dispatching work to technicians, sale of needed repairs, booking repairs orders, follow up calls to customers, cashiering, estimating and coordinating accessory installations with various vendors, generating purchase orders, submitting of check request for payment, processing warranty claims, oversee new vehicle make ready for delivery to customers, used vehicle reconditioning, resolution of customer concerns, and assistance with community appreciation and sponsor events. Show less

Manage all Service Department Operations and Personnel (approximately 40 employees).Work directly with staff to establish Individual Goals resulting in both Individual and Company growth and profitability.Implement new processes to streamline workflow and improve shop efficiency. My new marketing approach resulted in 23% increase in traffic.Managing Expenses resulted in Gross % of Sale increase.Assist with Design, Build, Equipping, Staffing and Opening of Quick Lane Tire &… Show more Manage all Service Department Operations and Personnel (approximately 40 employees).Work directly with staff to establish Individual Goals resulting in both Individual and Company growth and profitability.Implement new processes to streamline workflow and improve shop efficiency. My new marketing approach resulted in 23% increase in traffic.Managing Expenses resulted in Gross % of Sale increase.Assist with Design, Build, Equipping, Staffing and Opening of Quick Lane Tire & Auto Center Show less

Work directly with and lead all Service Consultants in a direction of Growth while placing a strong emphasis on Customer Satisfaction.Address all Service Department Customer Concerns and Resolution.Monitor & Oversee Training Requirements for all Service Consultants.

Schedule Service Repair, Meet and Greet Customers, Identify Clients Needs, Advise and Sale needed Service, Initiate claims with warranty companies and act as liaison between Customers, Repair Facility and Warranty Company.Maintain communication with clients throughout the entire service process and follow up after repair.