Tim Murphy Email & Phone Number

Addison Illinois

Operations Supervisor for inbound and outbound sorts.In my years there ran primary sunrise sort, preload operation, Air dock loading operation at O'Hare airport during Christmas rush. I ran two different package center operation with 70 drivers that I supervised at each center. I was a customer service rep in field and managed 2,200 accounts in area. I ran customer counter as a special assignment at Christmas in Palatine center biggest Customer courter volume in nation..

Ronnoco Coffee, St. Louis, MO 2007 – 2011Route Operations Director• Responsible for the management of service delivery operation spanning 4 Midwest states and tenwarehouses. Directed the efforts of 26 employees including drivers, service techs andmanagement personnel.• Major achievements included introduction of inventory control program resulting in decrease ofproduct on hand from an average of 33 to 12 days. Excess product cost district wide reducedmonthly from $825,000 to $175,000. Decreased handheld inventory variance by 30%.• Responsible for 45% decrease in outside service budget through more stringent oversight ofoutside vendor use, resulting in $125,000.00 direct savings. Ensured continued monitoringmeeting or exceeding targets every year thereafter.• Instituted DOT compliance initiative and Driver Safety program resulting in decreased accidents.• Deployed GPS system on all fleet vehicles contributing to above safety targets and 9% decreasein gas mileage.• Implemented Driver check list and ride monitoring program resulting in improved customersatisfaction/retention. Recognized by clients for commitment to providing excellent service.• Recommended changes to marketing promotion dates for Ice Tea products which resulted in 36%increase over last years sales.• Ensured all new deliveries/product roll-outs completed on time to the satisfaction of NationalAccount partner and clients.

St. Louis, Missouri

• Opened new distribution center and developed the company’s Customer Service Plan.Interviewed, hired, trained, and supervised all facility employees. Developed a Master OperatingPlan (MOP) in order to continuously improve all operations areas—including warehouseinventory, fleet operations, and facility services. Efficiently managed all processes to achievecorporate, safety and regulatory goals within time and cost parameters

Associate Degee In Business

Activities and Societies: none

Associate Of Arts (A.A.), Business Administration And Management, General, 3.21