Retired

Technical Support, Certified Support ManagerSymantec, Corp January 2013 to June 2018• Manage a team of Symantec Endpoint Protection Technical Support Engineers who service medium to large enterprise customers • Maintain schedules for day to day work, training, planned time off, etc.• Create and maintain specific goals for each engineer, assisting in successfully meeting or exceeding those goals• Track goals weekly, quarterly and annually to provide feedback and… Show more Technical Support, Certified Support ManagerSymantec, Corp January 2013 to June 2018• Manage a team of Symantec Endpoint Protection Technical Support Engineers who service medium to large enterprise customers • Maintain schedules for day to day work, training, planned time off, etc.• Create and maintain specific goals for each engineer, assisting in successfully meeting or exceeding those goals• Track goals weekly, quarterly and annually to provide feedback and coaching along the way• Employee management including implementation of Performance Improvement Plans for low performing engineers and terminating those technicians that cannot improve their overall stats and work performance • Proactively engage customers who are escalating or dissatisfied with their support experience in an effort to create a positive outcome• Work closely with System Engineers, Customer Loyalty Specialist and Critical Situation Managers to provide outstanding customer satisfaction to clients who may otherwise be unhappy• Hire new employees, including screening and interviewing candidates, creating training processes and setting up successful mentoring between new hires and senior team members • Direct monthly team meetings, one-on-one meetings and facilitate staff meetings• Create and deliver annual reviews• Assist in creating team building events for the engineers and the management team Show less

• Dispute and conflict resolution• Detailed report writing and documentation• Courtroom testimony•Investigation of motor vehicle crashes and offenses related to the motor vehicle code as well person, property, and fish and wildlife offenses• Enforcement of violations and crimes through arrests, citations, and warnings.

Create a vision, goal settingRecruit and training all staff and volunteersPlan retreats and training conferences for all staff and volunteers Maintain a visible presence in our communityDevelop and lead a comprehensive development program to raise sufficient funds through:Individual efforts, Team strategies, Events, Marketing and GrantsManage and oversee of receivables & expenditures.Administrative functions including management of all financial and physical… Show more Create a vision, goal settingRecruit and training all staff and volunteersPlan retreats and training conferences for all staff and volunteers Maintain a visible presence in our communityDevelop and lead a comprehensive development program to raise sufficient funds through:Individual efforts, Team strategies, Events, Marketing and GrantsManage and oversee of receivables & expenditures.Administrative functions including management of all financial and physical resourcesHuman Resource - staff responsibilities and issues relating to themDevelop Budget for fiscal year Show less

Executive oversight and day-to-day management of non-profit organization with 1500 members First line supervision and management of paid employees including performance appraisals, leave management, wages, hiring and schedulingCorporate Officer, setting policies, vision and approving and setting budgetsRecruiting and supervision of approximately 150 - 200 volunteers which included training, scheduling, and conflict resolutionOrganizing events, retreats and seminars numbering… Show more Executive oversight and day-to-day management of non-profit organization with 1500 members First line supervision and management of paid employees including performance appraisals, leave management, wages, hiring and schedulingCorporate Officer, setting policies, vision and approving and setting budgetsRecruiting and supervision of approximately 150 - 200 volunteers which included training, scheduling, and conflict resolutionOrganizing events, retreats and seminars numbering from 50 -1000 individualsExecutive oversight of all departments from birth to grave. Public speaking Show less