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Tim Roberts is listed as Director of Customer Success at Vision2 Systems, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Tim Roberts.
Tim Roberts previously worked as Director Customer Support at Fellowship One and Manager Technical Support at Active Network. Tim Roberts holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Cum Laude from Dallas Baptist University.
I am a results-driven Director of Customer Success with over 12 years of experience in Customer Success Management, Technical Support, and Process Improvement. At Vision2 Systems, I lead initiatives that significantly improved the Support monthly CSAT from under 70% to 98% within 60 days and maintained a score of 96% or higher for 22 out of 24 months. My efforts in optimizing system processes reduced the average time-to-go-live by two weeks, and I streamlined ticket escalation protocols, reducing response times dramatically.Previously, at Ministry Brands (FellowshipOne), I elevated service level satisfaction from 82% to 95%, while reducing functional headcount by over 25%. As a key player in business unit metrics and a SaaS enterprise product expert, I consistently achieved high customer satisfaction rates. My tenure at Active Network LLC saw me successfully launch a support team in China, increase call capacity, and improve individual agent accountability through innovative dashboards. I also launched a new self-help site that boosted page views to over 100K per month, providing invaluable support resources to customers.I am a strong communicator and collaborator, leading diverse teams to deliver quantifiable business value. My strategic and innovative approach ensures customer satisfaction, operational efficiency, and sustained business growth. Let's connect to discuss how I can bring this expertise to drive success in your organization.
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Dallas, Texas, United States
At Vision2 Systems, I spearhead the Customer Success and Onboarding initiatives, starting initially with the Customer Support team. Within the first year, I dramatically improved the Support monthly CSAT from under 70% to 98% within just 60 days. I consistently maintained a CSAT score of 96% or higher for 22 out of 24 months, with nine months reaching a.
Addison, TX
At Ministry Brands, I led the product support for a critical enterprise-level software valued at $25MM annually. I implemented a process to centralize data from multiple sources for Executive leadership, significantly reducing monthly project overhead from days to hours. My leadership resulted in an elevation of service level satisfaction from 82% to 95%.
Dallas, TX
As the Manager of Technical Support at Active Network LLC, I was the only support manager to successfully train and launch a support team in the China office, ensuring seamless integration and operational readiness. I managed product support for five distinct products, coordinating teams across the US and China to ensure consistent service quality. By.
Dallas, TX
During my tenure as Associate Manager of Customer Support at Active Network LLC, I launched a new self-help site that boosted page views to over 100K per month, providing customers with accessible, on-demand support resources. I improved agent efficiency and maintained a high level of support, despite a 45% increase in the customer base over three years..
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Tim Roberts works for Vision2 Systems.
Tim Roberts is listed as Director of Customer Success at Vision2 Systems.
Tim Roberts is based in San Antonio, Texas Metropolitan Area, United States while working with Vision2 Systems.
Tim Roberts has worked for Vision2 Systems, Fellowship One, and Active Network.
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Tim Roberts holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Cum Laude from Dallas Baptist University.
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