Tim Ryan Email & Phone Number

Earls Colne, England, United Kingdom

Witham, England, United Kingdom

Colchester, England, United Kingdom

Frating Green, Essex, United Kingdom

Frating

*Provide 1 st line support and diagnosis of incidents and service requests received via email, telephone, in-person and through automated alerts*Prompt escalation of incidents and requests to 2nd and 3rd line support where first contactresolution/first time fix is not possible*Build relationships with key business stakeholders*Deploy software and software updates, drivers and maintain knowledge bases and FAQ resources*To ensure the on-going operational efficiency of all aspects of the organisations IT systems.*Carry out request fulfillment and procurement of standard hardware & software and track & own to resolution*Responsible for Request Fulfillment process including escalations.*Responsible for standard hardware & software procurement across the enterprise - coordinating approvals, purchasing delivery and installation for all sites*Carry out service requests for AD, exchange & various other core applications*To assist and encourage the development of other members of the IT Team in terms of technical skills transfer.

Aldham, Essex, United Kingdom

* Helping to manage County Broadband's entire network across wired and wireless domains* Working with the customer care team to help diagnose and resolve reported issues* Responding to network monitoring alerts* Helping the company towards technical excellence within the network* Helping to deliver an excellent end user experience* Identifying and suggesting ways County Broadband can improve their network and procedure

Earls Colne Business Park, Earls Colne, Essex

Confirming bookings made by the Sales Team, coordinating sales after confirmations, and keeping the online calendar up to date and accurate. Prevention of any mistakes and is solely responsible for any bookings post sale.We offer many training courses both mandatory and specialist. We are also the only licensed training company in the UK to offer the Virtual Dementia Tour.The amazing new Virtual Dementia Tour® that is now available exclusively through Training 2 CARE UK Ltd throughout the UK.This hands-on sensitivity training programme gives people a greater understanding of the physical and mental challenges facing the more than 820,000 people in the UK with diagnosed dementia and 40% undiagnosed.Developed in the United States and experienced by more than 500,000 people in 14 countries, the Virtual Dementia Tour® has been used, and widely acclaimed for the past 12 years. It is the only scientifically proven method of giving a person with a healthy brain the experience of what it might be like to have dementia.We have already provided demonstrations booked for:HC1, Councils, NHS (running clinical trials), Hallmark care homes, Papworth Trust, Pilkington Trust, Sohal Group and many more.

Colchester, United Kingdom

• Merchandises stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products• To ensure the highest standard of customer service aiding customers in a friendly and efficient manner• Rotates stock in accordance with company guidelines

Feering, Essex

• Providing care homes and other businesses with information on courses via email and telephone conversations• Booking training courses for clients• Building up a database using CRM of our clients• Providing IT Support to co-workers

Education record

Education record