Tim Schultz Email & Phone Number

Minneapolis, Minnesota, United States

Wayzata, Minnesota, United States

It’s been nice to learn the banking and focus on being the best independent contributor I can.

Minneapolis, Minnesota, United States

• I was brought into the organization to share my skills and insights having been in Leadership within the same sector (Healthcare). The project I was brought in to help launch was never implemented by the organization.
• Assisted medical providers (Doctors, Ph.D. Audiologists, and Office Management) in utilizing web portals to process insurance claims for our mutual customers, the hearing impaired.
• Reviewed, tested, and documented agent procedures when implementing new products and healthcare services such as new medical device adoption rate and mobile app integration.
• Worked alongside Leadership to implement:​Remote support to expedite solutions, KPI for agent baseline performance, phone skill training, ​de-escalating communication tactics, and most importantly focusing on building.

Minneapolis, Minnesota, United States

• Led a group of 10 remote Help Desk technicians to function as a cohesive unit supporting shared goals, engaged in weekly coaching, sharing progress reports and building communication skills.
• Worked with the User Experience team to match law firm resources based to unique caseloads.
• COVID19 Business Continuity​Created and implemented process to quickly move key personnel, such as the Billing team, to a ​“work from home” (WFH) model assuring collection of billable hours for the firm.​Executed.
• Supported initiatives for all remote staff including soliciting needs and providing key tools.
• Worked with Networking, Security, New Business Intake (NBI) and Business Applications adding significant value to the firm as the team lead.

Minneapolis, Minnesota, United States

• Completed advanced phone skills training focusing on de-escalation and customer retention.
• Key contact for Costco Wholesale in providing medical equipment, training and support to more than 600 locations in the US, Canada and Mexico.
• Nominated for the Circle of Excellence, a peer selected high achievement award.
• Instituted key team development programs improving overall customer satisfaction to > 98%.
• Led a team of 10 support technicians that were widely recognized as best in the industry.
• Developed a dashboard for an IP based communication system joining teams across multiple US locations (other departments adopted this dashboard for their own teams).