Tim Silvers Email & Phone Number

Bloomington, In, Us

Bloomington, Indiana Area

- Red Hat Enterprise Linux system administration of the University’s mail relay environments, IMAP and Webmail servers running Horde’s Internet Messaging Program (IMP) and sendmail.- Support and implementation of SMTP, TLS, SSL, SPF, DKIM, DMARC, and other mail delivery and security protocols.- Provide customer support regarding hosted mail services.- Sympa email list distribution service systems administration and support.- Administration of Cisco IronPort Email Security… Show more - Red Hat Enterprise Linux system administration of the University’s mail relay environments, IMAP and Webmail servers running Horde’s Internet Messaging Program (IMP) and sendmail.- Support and implementation of SMTP, TLS, SSL, SPF, DKIM, DMARC, and other mail delivery and security protocols.- Provide customer support regarding hosted mail services.- Sympa email list distribution service systems administration and support.- Administration of Cisco IronPort Email Security Appliances for providing Data Loss Protection (DLP), virus scanning, and encryption.- Documentation contributor.- Perl and shell scripting.- Client configuration of IBM Tivoli Storage Manager backup software and utilization of data recovery tools. Show less

Greater Pittsburgh Area

- AIX and Red Hat Enterprise Linux systems administration.- Systems backups and daily backup tape rotation.- Perl and shell scripting for automated tasks and reports.

Bloomington, Indiana Area

- System administration responsibility for several hundred Red Hat Enterprise Linux servers for IU central web hosting, Oracle enterprise databases, and cloud servers hosted by IU for University affiliates, all hosted within the VMware ESX infrastructure.- Courteously and professionally respond to support requests from customers in a timely manner.- Coordinate with application owners and developers to implement regular software updates, plan unscheduled maintenance events, address… Show more - System administration responsibility for several hundred Red Hat Enterprise Linux servers for IU central web hosting, Oracle enterprise databases, and cloud servers hosted by IU for University affiliates, all hosted within the VMware ESX infrastructure.- Courteously and professionally respond to support requests from customers in a timely manner.- Coordinate with application owners and developers to implement regular software updates, plan unscheduled maintenance events, address security issues and applications scans, etc.- Client configuration of IBM Tivoli Storage Manager backup software and utilization of data recovery tools.- Project administrator for the Numara FootPrints ticket-tracking system.- Perl and shell scripting for automated tasks, customer tools and reports.- System administration of AIX servers.- Support documentation coordinator for the team, contributing documentation to the award-winning IU Knowledge Base, and reviewing and approving documentation owned by the team. Show less

Bloomington, Indiana Area

- Administration of Open Science Grid (OSG) Operations Center Linux systems running Gentoo and Scientific Linux.- Maintenance and development of monitoring tools for the Open Science Grid (OSG), many written in Perl.- Project administrator for the Numara FootPrints ticket-tracking system.- Provided support to other system administrators responsible for systems running grid software (Globus, GRAM, Condor, etc.) running on Linux and other Unix-based systems.- Reporting and metrics… Show more - Administration of Open Science Grid (OSG) Operations Center Linux systems running Gentoo and Scientific Linux.- Maintenance and development of monitoring tools for the Open Science Grid (OSG), many written in Perl.- Project administrator for the Numara FootPrints ticket-tracking system.- Provided support to other system administrators responsible for systems running grid software (Globus, GRAM, Condor, etc.) running on Linux and other Unix-based systems.- Reporting and metrics gathering.- Documentation contributor. Show less

Bloomington, Indiana Area

- Mission-critical support team leader in the University Information Technology Services (UITS) call center.- Responsible for hiring, training, supervising, and ongoing development of support consultants.- Platform-independent support of client software and IU services such as LISTSERV and Majordomo email list software, Oncourse, an IU online course management solution, online student registration systems, IU staff systems for hiring, purchasing, and more, many which were hosted on the… Show more - Mission-critical support team leader in the University Information Technology Services (UITS) call center.- Responsible for hiring, training, supervising, and ongoing development of support consultants.- Platform-independent support of client software and IU services such as LISTSERV and Majordomo email list software, Oncourse, an IU online course management solution, online student registration systems, IU staff systems for hiring, purchasing, and more, many which were hosted on the IBM mainframe before moving to the web.- Specialized in network troubleshooting.- Coordinated with systems administrators and engineers on planning and communicating system implementations and retirements and regularly participated in the change management process.- Developed numerous templates and guidelines still in use today by the Support Center for issuing IT notifications to the IU community when services are interrupted or undergoing maintenance. Show less

Bachelor'S Degree, Information Technology - Software Development

Web development (HTML, CSS, XML, JavaScript, CIW JavaScript Specialist, CIW Database Design Specialist), systems and security (CompTIA A+.

Associate Of Science (A.S.), Computer Information Systems, Networking