Tim Sisson Email & Phone Number

Corvallis, Oregon Area

Corvallis, Or

• Responsible for managing the SCCM environment for over 6,000 Windows PCs and over 600 Windows servers• Planned and implemented a separate SCCM environment for the picture archiving and communication system (PACS) domain• Tasked with maintaining App-V servers and clients• Acted as project lead on the upgrade from SoftGrid to App-V• Sequenced applications into App-V packages and then coordinated deployment via App-V Management Server• Designed application installation packages utilizing MSI packages and transforms, PowerShell, VBScript and SMS Installer• Worked with stakeholders to deploy applications remotely and silently via SCCM with minimal downtime• Migrated certain applications to the Citrix XenApp 6.5 environment• Developed strategies and processes for migrating business-critical applications to Windows 7, including the handling of automatic re-installs after a machine is re-imaged with a new OS• Co-led the effort to migrate over 4,000 Windows XP computers to Windows 7• Configured and maintained both physical and virtual servers running Windows Server 2008 R2• Implemented a centralized secure FTP solution to replace many non-secure methods being used by multiple departments• Created reusable PowerShell scripts to clean up stale Active Directory user accounts and to manage drive mappings in Active Directory logon scripts• Documented internal processes related to assigned areas of expertise• Provided both onsite and remote data center support to multiple locations

Corvallis, Or

• Responsible for the configuration, installation, and on-going support of all networked computer systems, software and operating systems throughout the organization• Provide educational training support in PC operation and Microsoft applications• Work with the team on shared projects during business hours• Work independently in the evenings to complete projects that require after-hours support• Create and/or update documentation related to problem resolution

Eugene, Or

• Provided Tier III technical support to computer users at all Verizon Wireless stores and all sales staff in Oregon• Performed onsite hardware and software diagnostics on point-of-sale PCs, monitors, barcode scanners, check readers, printers, bill payment kiosks, customer check-in machines, and demo laptops• Provided remote support to computer users when needed• Installed, configured and supported aircards and tethered mobile devices for laptop users• Maintained a local inventory sufficient to support the user base• Performed after-hours support for all locations in Oregon

Bend, Or

• Performed version control duties for the IBM iSeries and Microsoft Visual Studio development teams• Performed scheduled rollouts of new and updated software to over 400 locations each quarter• Met with auditors to ensure proper documentation and process integrity within the software development lifecycle • Provided final approval and installation of all iSeries software being promoted to the Quality Assurance and Production stages • Provided support to developers and QA analysts for various issues, including compile fails, level checks, and remote communication errors • Coordinated after-hours installations of updated software with system operators and programmers

Prineville, Or

• Implemented the Altiris Client Management Suite company-wide utilizing three Windows 2003 servers, three separate installations of Microsoft SQL Server 2000 and over 2 TB of data storage • Designed and implemented a process to migrate desktop and laptop PCs from the Novell eDirectory directory service to Windows Active Directory • Assumed responsibility for planning, designing, and deploying software packages utilizing the Altiris Notification Server, Altiris Deployment Solution, MSI repackaging, MSI transforms, installation scripts, setup response files, and virtual machines • Implemented a process for testing and distributing Microsoft patches automatically using Altiris Patch Management • Documented application installation processes and support policies • Redesigned the PC imaging process to utilize the Altiris Deployment Solution and a PXE server to achieve drag-&-drop functionality • Assumed responsibilities as the lead administrator of the Altiris servers • Oversaw day-to-day computer support efforts within the department • Produced status reports regarding key metrics for management • Actively participated in the department’s hiring process

Prineville, Or

• Provided Tier II and III technical support to over 600 computer users, including all levels of management • Acted as the primary support contact to AutoCAD users in the Construction department• Performed administrative duties for Autodesk Buzzsaw users and for VERITAS NetBackup client PCs• Developed and implemented procedures used to combat virus/spyware outbreaks• Engaged in PC image building and migration• Developed and supported Showcase reports and queries• Assisted with several software rollouts• Performed daily PC hardware/software maintenance

Bend, Or

• Designed and coded key components to a browser-based Customer Information System (CIS) for utility companies and city/county governments • Maintained a legacy AS/400-based CIS solution • Installed and trained clients on third-party software including Microsoft SQL Server, DataMirror Transformation Server and MailStream Plus • Developed custom software to meet specific client needs • Documented technical aspects of software applications • Provided network support to clients using Windows 2000 Server

Bend, Or

• Designed and coded key components of an AS/400-based Customer Information System (CIS) • Installed and trained clients on third-party software • Developed, tested and installed software to meet specific client needs • Tested newly-created or recently-modified programs • Documented technical aspects of software applications • Performed advanced troubleshooting on remote software installations