Tim Smith Email & Phone Number

Columbus, Ohio, United States

Excited to tackle new kinds of problems with the Veeam Team!

Wooster, Ohio

05/2014 – 05/2015, L1 - Technical Service Representative05/2015 – 05/2016, L2 - Help Desk Technician05/2016 – 05/2017, L2 - Senior Help Desk Technician05/2017 – Present, L3 – Systems Administrator- Working as part of a team to handle escalation of service-ticket based issues and requests, as well as accomplish planned project work such as systems/application upgrade and migration or infrastructure refresh deployments.- Training of new team members in base level customer service and troubleshooting skills.- Onboarding and analysis of new customer environments to ensure proper documentation of systems and begin providing initial improvement recommendations.- Assigned as Technical Lead for specific subset of customers, working directly with customer POC’s;-=- Helping them understand their IT systems, solutions and infrastructure.-=- Advising on implementation of improvements in security solutions and policies, then completing technical work to accomplish changes.-=- Providing technical knowledge during project planning with C-level executive staff.

Creston, Ohio

Mixing of live sound, PowerPoint creation and presentation, general computer and multimedia technical support, some graphical design.