Handle the tasks of analyzing sales, expenses, and inventory monthly to achieve goals of profit.Analyze the operation of the department and provide technical assistance to the employees of automobile parts.Work with body shop manager and service manager to ensure a timely turnaround of parts required for internal and retail jobs.Attend managers meetings and conducts weekly meetings for the automobile parts sales department.Handled the tasks of monitoring and supervising daily reports like DOC, DOE and sales productivity.Responsible for developing sales promotions for various automobile parts.Develop, enforced and monitor set guidelines for working with customers to ensure customer satisfaction.Responsible for supervising stock order procedures.Ensures that the same high level of quality service is provided to internal and outside dealership customers.Proficient with CDK and Reynolds and Reynolds DMS.

In charge of Chrysler and General Motors Parts department.• Supervised 6 individuals, including hiring, training, firing and supervising the wholesale, shipping and receiving, delivery, counter staff. Training included claims processing, returns, customer relations, back ordering, order processing and damaged goods.• Anticipate demand for recall and technical service bulletins, order and acquire the necessary parts before the parts were no longer available, and ensure availability to satisfy customer demand.• Organized the physical location of parts within bins and shelves, using numerical sequence which not only made the parts easily obtainable but also facilitated the physical inventory because the inventory sheets were in the same order as the physical location.• Managed warranty and core returns for both locations, as well as guaranteed returns and cycle returns.• Managed dealer to dealer sales and dealer to consumer sales.• Set wholesale prices, and calculated profit margins.• Managed accounts receivable and accounts payable for parts department.• Responsible for all parts related computer systems and maintenance.• Reconcile Chrysler /General Motors shippers to parts invoices.

* Supervising all service employees and making sure the customers needs are met with the highest satisfaction.* Dealing with Customers and performing Service Advisor duties* Road testing vehicles with customers and relaying information about vehicles problems to Technicians.* Performing Warranty Administrator Duties (1 class from Master Certified in Ford)* Helping Technicians diagnose and fix problem vehicles* Making sure highest Customer Satisfaction was achieved* Greeting Customers and understanding they re needs* Writing and finalizing Repair Orders* Diagnosing the cause of malfunctions on a vehicle* Performing duties as described on the Repair Order