Tim Andes Email & Phone Number

Fort Collins, Co, Us

• Reduced data processing time by 50% refactoring and delivering a Python program to transform NASA participant data (CSV) into a Mailchimp formatted CSV. Pandas, tkinter, dataframes.• Optimized site performance and structure yielding a 98% GTMetrix score by overhauling design, SEO, accessibility, and providing site security and reliability recommendations.• Helped drive a record breaking 10.1% increase in event registrations for the 2024 NASA Seattle Space Apps Hackathon via workflow UX improvements, site optimization and call-to-action (CTA) redesign.

• Engineered a scalable, lightweight tier 3 serverless AWS cloud resume app with a DevOps inspired CI/CD workflow using GitHub Actions, Python, JavaScript, API Gateway, Lambda, DynamoDB, S3, YAML, Terraform IaC, and Cypress end-to-end testing. https://crc.tim-andes.com/• Devised and executed small business web solutions, meeting all forecasted budget and timeline constraints while achieving an ongoing 99.99% uptime.• Currently under NDA serving three start ups with various pursuits: developing a new method of tech industry talent sourcing, AI-based customer support testing, and beta-testing a financial independence calculator.

Washington, Dc, Us

• Deployed InfiniteWP to over 90 websites enabling real-time observability; maximizing uptime and security, increasing site reliability and reducing vulnerabilities, thereby decreasing outage response time from hours to minutes.• Improved site speed and structure by a minimum of 25% per GTMetrix through clean JavaScript, PHP, and WordPress development of dozens of websites, incorporating HTML, CSS, and DOM best practices for SEO, focusing on accessible UX and data integrity.• Achieved 99.98% client satisfaction via managing the IT support inbox, integrating REST APIs, setup and maintenance of eCommerce platforms WooCommerce/Shopify, WordPress site builds, theme and webhook development using JavaScript, jQuery, and PHP.• Reduced environment spin-up time by 50% and reduced inbound support tickets by 5% via writing SOPs on environment builds and best practices, and conducting live and recorded trainings.

Doral, Fl, Us

• Managed a project to implement new scheduling software within budget and deadline constraints, then trained and prepared SOPs for admins and several hundred front-end users.• Reduced observed non-compliance by 90% in a 1,600 home community through mastery of State Statutes and HOA bylaws using MS Excel for data tracking and CRM pipeline management.• Improved projected revenue accuracy by 10% through a thorough audit and correction of the annual budget.

Austin, Texas, Us

• 2nd and 3rd ranked in Florida per key sales KPIs: influenced vehicle orders, drives scheduled per hour, and Salesforce inbound/outbound activity.• Achieved a 21.9% close rate and hand-picked as the first Tesla Home Energy advisor in SWFL for Home Energy sales via rigorous Salesforce CRM pipeline management, tailored cost-benefit analyses of Home Energy systems, and "legendary" process adherence and customer service.

New York, Ny, Us

• Exceeded asset growth quotas by 6% month-over-month by building trust and exhibiting exhaustive knowledge of the subject-matter.• Maintained a 100% adherence to standard fraud mitigation practices and an average 98.7% score on client satisfaction rate based on survey feedback.

New York, Ny, Us

• Recipient of the ML Gold Award and Employee of the Month for customer escalations expertise and simultaneously supporting three lines of business.• Maintained a 100% score on fraud mitigation and quality assurance reviews, and achieved an average 4.9/5 stars on client feedback surveys.• Hand-picked to conduct peer-led focus groups within the department, an initiative that aided in stream-lining and increasing morale within the lines of business.

• Coordinated e-Sales efforts on surplus inventory using eBay and PayPal and delegated quality checks to team members, resulting in a 99.6% Positive Sales Feedback over 18 months.• Developed and implemented marking strategies in both traditional and e-Marketing settings: eCommerce, Market Research, Guerilla Marketing, Social Media, Search Engine Optimization, Mobile Phone Marketing, promotion distribution, and commercial photography.

Cybersecurity

Bachelor Of Business Administration, Marketing

Language Studies