Tim Beauchamp Email & Phone Number

Fredericton, NB, CA

• Wrote API automation to create call coverage and scenarios, as well as UI automation for web and mobile
• Set up performance testing scripts to generate data and call volume, monitoring logs and dashboards to find service and database improvements
• Mentored developers and other testers on test practices and tools, demoing and documenting content

• Debugged software issues, queried databases, and coordinated with technology teams on issue resolution
• Assisted with integration support by monitoring error logs, fixing data issues, and conferring with other teams and clients on implementations
• Maintained, designed, and developed backend systems for internal and external software offerings as well as quarterbacked in resolving performance issues

• Reinforced Internet scale applications with regards to performance, reliability and scalability by writing API and UI automation, as well as creating performance scripts to stress test systems
• Tested interactive web applications - navigating rich client-side and MVC based server-side code to certify new features and log issues while anticipating problems in planning and grooming sessions
• Supported innovative mobile applications on a wide range of platforms juggling device and version compatibility as well as third party product compliance

• Shipped features and fixed bugs within website, mobile applications (iOS, Android, BlackBerry), Bluetooth hardware, and overarching API
• Verified manual and automated cases for quality assurance (code coverage unit testing, cross platform UI and functionality), gauging priority, identifying issue tracking, and providing detailed documentation
• Delivered customer support over phone and e-mail, logging and heightening issues where needed - training and proactively offering solutions based on personal or business usage

Anglophone South School District

• Contracted for full-time equivalency in French Immersion Math and Science, as well as Post-Intensive French
• Initiated steps for district science fair participants, personal development advisory groups, and supplementary math activities
• Coordinated academic and behavioural plans with administration, caretakers, and pediatricians to ensure well-being and success for exceptional learners

• Provided high-quality, proactive support to existing Marketing Cloud clients (Radian6, Buddy Media, Social.com)
• Identified, escalated, and gave updates to customers affected by a critical system issues - reviewing and triaged these cases to the appropriate skill groups
• Built and enhanced existing relationships by troubleshooting and contacting clients - raising product awareness by conducting ad-hoc training sessions

Employment Central - Employment Assistance Services

• Exceeded 2012-2013 fiscal team service target for one-on-one and workshop clients served (105%) while taking drop-in clients in the centre for technical support and job search advice
• Presented two day biweekly workshops for job search strategies with glowing feedback- Social Networking in the Job Search (LinkedIn, Facebook, Twitter)- Technical support and etiquette for setting up social networks.
• Initiated centre’s Facebook page and additions to workshops on social networking

Service Canada Centres For Youth

• Helped clients troubleshoot intranet forms and applications on the centre’s computers- Employment Insurance applications; troubleshooting and guiding
• Delivered school, adult, and alternative education centre presentations on federal services – with excellent feedback received from team lead, managers, and participants

Future To Discover Project

• Travelled to Grade 10 high school classes in NB to deliver interactive workshops about post-secondary options and careers upon leaving high school
• Worked in teams to engage and inform students, receiving feedback from supervisors to better our presentation skills and etiquette

Department Of Donor Development And Relations

• Exceeded call and donation targets (moved from new graduates to past donors calling pool within 3 months of starting the position, a pool for experienced callers typically)
• Multitasked many programs open while talking, inputting data and ensuring accuracy

Accessibility Services

• Met with exceptional learners and planned effective notes for classes I would attend in addition to my course schedule
• Monitored exams and midterms taking into consideration the needs of students acting as a scribe, typist, reader, time keeper, and reported any issues to the director

Head Office

• Maintained in-office and online databases for company product codes and descriptions
• Aided all maritime Kent stores over the phone and e-mail when codes needed changes

Bachelor'S Degree, Computer Science, Cgpa: 3.7

Activities and Societies: New Brunswick Startup Weekend, Maritime DevCon, Faculty of Computer Science Research Exposition, Bits & Bytes.

Bachelor Of Education (B.Ed.), Teaching French As A Foreign Language, Cgpa: 4.0

Activities and Societies: Leo Hayes High School Safe Grad Committee Member, Bliss Carman Middle School Math Jam Organizer, Bliss Carman.

Bachelor Of Arts (B.A.), Honours Psychology, Cgpa: 3.9

Activities and Societies: Trick or Eat Volunteer, Relay for Life Volunteer, Welcome Week House Member, Men's Varsity Soccer Member.