• Wrote API automation to create call coverage and scenarios, as well as UI automation for web and mobile• Set up performance testing scripts to generate data and call volume, monitoring logs and dashboards to find service and database improvements• Mentored developers and other testers on test practices and tools, demoing and documenting content

• Debugged software issues, queried databases, and coordinated with technology teams on issue resolution• Assisted with integration support by monitoring error logs, fixing data issues, and conferring with other teams and clients on implementations• Maintained, designed, and developed backend systems for internal and external software offerings as well as quarterbacked in resolving performance issues

• Reinforced Internet scale applications with regards to performance, reliability and scalability by writing API and UI automation, as well as creating performance scripts to stress test systems• Tested interactive web applications - navigating rich client-side and MVC based server-side code to certify new features and log issues while anticipating problems in planning and grooming sessions• Supported innovative mobile applications on a wide range of platforms juggling device and version compatibility as well as third party product compliance

• Shipped features and fixed bugs within website, mobile applications (iOS, Android, BlackBerry), Bluetooth hardware, and overarching API• Verified manual and automated cases for quality assurance (code coverage unit testing, cross platform UI and functionality), gauging priority, identifying issue tracking, and providing detailed documentation• Delivered customer support over phone and e-mail, logging and heightening issues where needed - training and proactively offering solutions based on personal or business usage

• Contracted for full-time equivalency in French Immersion Math and Science, as well as Post-Intensive French• Initiated steps for district science fair participants, personal development advisory groups, and supplementary math activities• Coordinated academic and behavioural plans with administration, caretakers, and pediatricians to ensure well-being and success for exceptional learners

• Provided high-quality, proactive support to existing Marketing Cloud clients (Radian6, Buddy Media, Social.com)• Identified, escalated, and gave updates to customers affected by a critical system issues - reviewing and triaged these cases to the appropriate skill groups• Built and enhanced existing relationships by troubleshooting and contacting clients - raising product awareness by conducting ad-hoc training sessions

• Exceeded 2012-2013 fiscal team service target for one-on-one and workshop clients served (105%) while taking drop-in clients in the centre for technical support and job search advice• Presented two day biweekly workshops for job search strategies with glowing feedback- Social Networking in the Job Search (LinkedIn, Facebook, Twitter)- Technical support and etiquette for setting up social networks for clients• Initiated centre’s Facebook page and additions to workshops on social networking

• Helped clients troubleshoot intranet forms and applications on the centre’s computers- Employment Insurance applications; troubleshooting and guiding• Delivered school, adult, and alternative education centre presentations on federal services – with excellent feedback received from team lead, managers, and participants

• Travelled to Grade 10 high school classes in NB to deliver interactive workshops about post-secondary options and careers upon leaving high school• Worked in teams to engage and inform students, receiving feedback from supervisors to better our presentation skills and etiquette

• Exceeded call and donation targets (moved from new graduates to past donors calling pool within 3 months of starting the position, a pool for experienced callers typically)• Multitasked many programs open while talking, inputting data and ensuring accuracy

• Met with exceptional learners and planned effective notes for classes I would attend in addition to my course schedule• Monitored exams and midterms taking into consideration the needs of students acting as a scribe, typist, reader, time keeper, and reported any issues to the director

• Maintained in-office and online databases for company product codes and descriptions• Aided all maritime Kent stores over the phone and e-mail when codes needed changes