Tim Bickerton Mba, Ms, Pmp, Csm, Cspo Email & Phone Number

New York, Ny, Us

Pittsburgh, Pa, Us

Founded and led a 5 member centralized engineering platform organization supporting and provisioning cloud infrastructure, developer tooling, security/DevSecOps and overall developer experience in producing software for autonomous mobile robots (AMRs). Engineering Operations’ mission was to apply a broad range of technical skills to continuously improve the Seegrid engineer’s quality of life, enable teams to be productive and efficient, and provide Seegrid with effective, scalable cloud-native solutions guided by the principles and practices of DevSecOps.➢ Operationalized multiple internal processes for scale, including work intake from constituent Engineering teams, work priority setting, quarterly planning/objectives and key results (OKR) alignment, scheduling and communications for developer tool maintenance/upgrades, providing matrix support for constituent Engineering team efforts.➢ Established and operationalized team on-call support processes and procedures for developer tools and infrastructure.➢ Led visioning, business case development and implementation planning for programs to implement DevSecOps and modernize developer tooling to operate at scale.➢ Led initiatives to promote team health and productivity, facilitate team professional growth/development and promote good customer service to constituent Engineering teams.➢ Served as a member of the Engineering Leadership Team (ELT), responsible for strategic decision-making for Engineering at-large.➢ Developed and championed an enterprise escalation process to promote efficient and organized issue escalation from field teams to Engineering at-large and to ensure appropriate Engineering response and priority setting.➢ As part of the Seegrid Information Governance Team, led enterprise tooling consolidation efforts and migrations from on-premise to cloud enterprise tools.

San Francisco, California, Us

Led a 9 member engineering organization supporting “Robot Studio”. Robot Studio is a web application/developer platform used by autonomy developers to create and improve self-driving technology, mission specialists to operate self-driving vehicles safely, and triage analysts to evaluate the results of self-driving vehicle missions. Uber ATG was acquired by Aurora Innovation in January 2021.➢ Oversaw building and improving development tools, visualization frameworks and test engineering tooling with an eye toward stability, performance and scalability.➢ Established and chaired cross-functional architecture council tasked with reviewing the current software stack and recommending improvements, unlocking platform capabilities.➢ Developed long-term vision for the team and platform, leveraging relationships with constituent engineering teams to ensure their needs are incorporated.➢ Led quarterly planning process and ensure work is cross-functionally aligned and documented.➢ Drove initiatives to promote team health and productivity and facilitate engineer career development.

San Francisco, California, Us

In addition to individual responsibilities, assumed responsibility for a 4 member program management organization supporting software development initiatives.

San Francisco, California, Us

Led multiple cross-functional programs of varying size, scope and complexity contributing to the development of autonomous vehicles and software development tooling.➢ Led a program to migrate ~1,000 software engineers to a new development/code hosting and review platform, new development workflows, CI/CD infrastructure, documentation and ticketing systems.➢ Led a program responsible for ongoing feature development, maintenance and constituent engagement for Robot Studio.➢ Served as product owner and visionary for implementation of new developer ticketing/work item tracking and documentation systems.➢ Defined key program milestones, worked with engineering leadership to estimate milestone effort and track progress, and reported progress on a regular basis to executives.➢ Partnered with technical educator to develop training materials and delivered training as part of holistic change management.➢ Led quarterly planning process and ensured dependent work is aligned and represented in cross-functional plans.➢ Monitored program risks and escalated resource contentions to engineering leadership.➢ Partnered with engineering leadership on strategies to continuously improve team productivity and effectiveness.➢ Coached and mentored other program managers on areas of opportunity to improve processes and stakeholder relationships in support of better program outcomes.

Managed software development teams responsible for data collection, integration, visualization and reporting initiatives for clients in public and private education organizations.

Pittsburgh, Pa, Us

Led strategic and tactical operations for a 20 member software engineering organization responsible for an online supplemental math SaaS education product delivered to middle and high school students. Drove feature development and platform enhancements, resulting in increased revenue from $9M to $17M over four years and stimulating an acquisition by Imagine Learning, Inc.➢ Coordinated with stakeholder groups to negotiate and set priorities and goals for the product and engineering team’s roadmaps and decomposed agreed-upon priorities into estimated requirements.➢ Spearheaded product line extensions to the platform - such as higher education, k-2, assessments - and dramatically improved reporting and dashboarding for teachers and administrators.➢ Launched the first company-wide product roadmap, promoting stakeholder engagement, executive alignment, increased transparency on product direction and sustainable software development.➢ Coded smaller product features and content changes, enabling senior team members to remain focused on key product priorities.➢ Coded reports and dashboards for field divisions by mining databases using SQL, Google Analytics, Pendo and Periscope Data, providing greater customer insights and monitoring of operational metrics.➢ Established a production issue triage process, resulting in improved coordination between organizations, improved transparency into the status and priority of issues and improved prioritization between bug fixes and feature development.➢ Architected a field-enablement communications framework, providing consistent product messaging to field divisions and customer-facing enablement materials.

Pittsburgh, Pa, Us

Facilitated Agile development and release processes, coordinated deployments and served as product owner, technical writer and key interface between Software Engineering and stakeholder groups. ➢ Collaborated with engineering leads to decompose epic stories into iterative sprints and traffic work through the development process.➢ Reported progress and adjusted delivery schedules based on customer and stakeholder feedback.➢ Authored and distributed release notes. ➢ Coordinated with Customer Support and Software Engineering to triage and prioritize bugs.

Phoenix, Az, Us

Led the integration of the Carnegie Learning, Inc. online math SaaS education product into the University of Phoenix general education course sequence, rostering and learning management systems.➢ Led software development efforts across 5 onshore and offshore teams for ‘at-risk’ implementation and drove to completion with minimal impact to schedule.➢ Architected a communications network and production issue triage process spanning 3 multi-tiered customer support organizations, resulting in role clarity across teams and greater customer satisfaction in resolving questions and troubleshooting issues.➢ Planned, built and maintained an internal customer support knowledge base for use in responding to customer questions and troubleshooting issues.➢ Conducted quality assurance for features and functions prior to general availability, reducing defects in production.

Pittsburgh, Pa, Us

Led strategic and tactical operations for a 6 member project management and quality assurance organization responsible for the delivery of digital marketing campaigns to prospective higher education students.➢ Established project and quality management principles, improving software delivery, monitoring of business-critical technologies and production deployment processes.➢ Led a departmental transition to Agile software development methodologies, shortening time-to-market and improving team communications and decision-making.➢ Coded site content changes, enabling other team members to remain focused on key development priorities.➢ Facilitated Agile development and release ceremonies and served as technical product owner for artinstitutes.edu.➢ Planned and managed a $5M+ budget for digital lead acquisitions and $7M budget for departmental operating expenses.

Pittsburgh, Pa, Us

Led strategic and tactical operations for a 3 member team responsible for executing database-driven direct mail and email marketing campaigns.➢ Managed technical development of generating mailing lists for direct mail and email campaigns using CRM applications and SQL.➢ Coded ad-hoc and routine queries using CRM applications and SQL to provide customer insights, business intelligence and reporting on effectiveness of marketing campaigns.➢ Led development of multivariate customer scoring algorithms, resulting in more effective customer targeting and segmentation and increased profitability of the GNC ‘Gold Card’ loyalty program.➢ Introduced the use of advanced spreadsheet pivot table techniques, resulting in improved modeling capabilities for targeting customers for mailing or emailing.➢ Co-owned the customer database with Management Information Systems (MIS), coordinating development and quality assurance of upgrades and tools to improve database performance, increase capabilities and maintain integrity of records.➢ Planned and managed a $17M+ budget allocated for customer acquisition and retention initiatives.

Master Of Business Administration, International Business

Master Of Science, Information Systems Technology, Information Architecture

Java Web Application Development Bootcamp

Ruby On Rails Web Application Development Bootcamp

Bachelor Of Arts, German/International Trade