Tim Waters Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Make decisions and drive work that impacts millions of Starbucks® customer routines and interactions with the company, via the integration of digital and physical channels. Integrate solutions from cross-functional.
• Reducing points of friction in the partner (employee) and customer experience across the mobile and café order and payment channels
• Taking a systems approach to problem-solving to ensure all components work together and support ideal environments – being the broad aggregator of solutions
• Acting as a subject matter expert for broad-based operational execution of partner and customer solutions within the Starbucks® store environment
• Leveraging project management frameworks to develop and refine solutions, gain leadership alignment, and measure impact on the partner and customer experience

Seattle, Washington, United States

• As part of Global Growth & Development, I led work on purpose-defined store formats and operationalized innovative retail experiences. During this work, I led the launch of the new Starbucks® Pick Up format, which.
• Pulling together cross-functional partners into sprint teams designed to achieve objectives related to marketing, technology, operations, and digital experiences, among others
• Building working models of the new store format for testing in the Starbucks Tryer Center
• Using operational knowledge and insights from testing to design customer journeys based that meet customer needs for convenience while delivering the Starbucks pillar of Connection
• Conducting post-launch analysis of business results to inform pipeline conversations about future store site selections

Seattle, Washington, United States

• In this position, I led a team responsible for designing and implementing store opening plans for five new U.S. and international Starbucks Reserve Roasteries, one Starbucks Reserve Store and three Princi Bakeries..
• Create and execute strategic plans for on-site store setup, partner training, post-launch observation/coaching and process-improvement
• Work with cross-functional teams and senior operations leaders to create work breakdowns and program management plans that clarify deliverables and responsibilities
• Lead a high-performing team, including: recruiting and hiring full-time and temporary team members, travel and sustainment planning and budgeting for domestic and foreign markets, organization/distribution of work and.
• Conduct operational assessment and root cause analysis to identify process improvement opportunities within Siren Retail locations
• Consult on future programs designed to enhance the profitability of Siren Retail locations

• Responsible for the training and welfare of a 40-Soldier infantry platoon
• Successfully helped Soldiers through re-deployment challenges, to include finding employment and housing as well as navigating family issues
• Deployed twice in support of Operation Iraqi Freedom (Nov. 2003 – Apr. 2005 and Aug. 2008 – Jun. 2009)
• Awarded Combat Infantryman’s Badge, Bronze Star, Army Commendation Medal, Army Achievement Medal, and Global War on Terrorism Expeditionary Medal

Bellevue, WA

• Responsible for developing a customer experience measurement strategy for T-Mobile retail stores, to include working with outside vendors and cross-functional teams to define the ideal in-store customer experience.
• Assessed the current-state retail customer experience and developed measurement programs that align with the overall goals and vision of the company
• Sourced third-party vendors, negotiated details of contracts and deliverables, and defined the scope of vendor engagement
• Led the transition from a proprietary customer experience scoring system to a program based on Net Promoter Score® to better align with industry standards
• Analyzed customer experience measurement data to make recommendations to senior leaders on improving the retail experience to position T-Mobile as a differentiator in the wireless industry
• Used customer experience results to inform changes to store operations, retail training and retail hiring programs

Seattle, Washington, United States

Wenatchee, Washington, United States

Seattle, Washington, United States